<html><body>Two things make me question whether this is the issue I'm seeing; first, this is a single field with a single value and second, I'm using FirstCustomFieldValue which it is my understanding returns one and only one value regardless (i.e. the first). Am I mistaken?<br><br>I do appreciate the help and am trying any and all suggestions as I've been beating my head against this for a day and a half now ;o)!<br><br>----- Original Message -----<br>From: Kenneth Crocker <KFCrocker@lbl.gov><br>To: Bill Weaver <wweaver@amicus.com><br>Cc: Michael Lederman <mlederman@alvinailey.org>, rt-users <rt-users@lists.bestpractical.com><br>Sent: Friday, November 10, 2006 11:58:09 AM GMT-0600 US/Central<br>Subject: Re: [rt-users] Newbie question regarding Custom Fields in Templates<br><br>Bill,<br><br><br> We had something similar to that. What we discovered was that we were <br>trying to get more than 1 item per return. I believe the RT code allows <br>only 1 retrieval of 1 data item per return code. when we broke up the <br>returns to getting 1 item at a time, we were successful. I did not see <br>all of your code so I don't know that this is your problem, but our <br>retrieval of data in Templates works now. Hope this helps.<br><br><br>Kenn<br>LBNL<br><br></body></html>