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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi folks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>We’ve recently added a queue to our RT system called “Listings.”
It seems that messages in to this specific queue are being rejected. We
can send messages from the same sender to another of our queues without a
problem, but this one rejects them. I traced through our /etc/aliases and
messages are getting past that point. Here’s the error that RT is
generating:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Tue Nov 28 13:09:17 2006] [error] [client 127.0.0.1]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [Tue
Nov 28 21:09:17 2006] [crit]: No permission to create tickets in the queue
'Listings' (/usr/local/rt3.4.5/lib/RT/Interface/Email.pm:773)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Tue Nov 28 13:09:17 2006] [error] [client 127.0.0.1]
FastCGI: server "/usr/local/rt3/bin/mason_handler.fcgi" stderr: [Tue
Nov 28 21:09:17 2006] [error]: Create failed: 0 / 0 / No permission to create
tickets in the queue 'Listings'
(/usr/local/rt3.4.5/lib/RT/Interface/Email.pm:779)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>For reference, this is the command we’re using in
/etc/aliases:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>listings: "|rt-mailgate --queue 'Listings' --action
comment --url http://localhost/"<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Again, this does seem to be queue specific. If anyone
can point me in the right direction, I’d appreciate it!<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>JR<o:p></o:p></span></font></p>
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