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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi there,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The goal I am trying to establish is getting change management
implemented in RT 3.0.12. This actually means that tickets should be be approved
before the change request gets into the pending changes queue.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>For this purpose I set up 4 queues:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Change – 1. Open for review<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Change – 2. Awaiting Approval<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Change – 3. Approved<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The first one is for creation. The tickets here are reviewed
and if they contain enough information, the departments involved need to
provide approval before the change request is approved. Once approved the
ticket remains open in the Approved queue, until the change was implemented. The
ticket is then closed. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I find difficulties in getting approvals to work. I cannot
really see anything happening after I followed the instructions on these two
pages.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="http://wiki.bestpractical.com/index.cgi?action=revisions&page_name=ManualApprovals&revision_id=-1">http://wiki.bestpractical.com/index.cgi?action=revisions&page_name=ManualApprovals&revision_id=-1</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="http://wiki.bestpractical.com/index.cgi?ApprovalCreation">http://wiki.bestpractical.com/index.cgi?ApprovalCreation</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Anyone else got any lucky in getting it to work?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>With kind regards,</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>Sander van Knippenberg</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>--<br>
MSc <st1:PersonName w:st="on">Sander van Knippenberg</st1:PersonName>, Data
Engineer NOC NL<br>
Easynet Nederland B.V., Joop Geesinkweg 220, 1096 </span></font><font size=2
face=Arial><span lang=NL style='font-size:10.0pt;font-family:Arial'>AV <st1:place
w:st="on"><st1:City w:st="on">Amsterdam</st1:City></st1:place><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span lang=DE style='font-size:10.0pt;
font-family:Arial'>T: +31 (0) 20 7989826 <br>
F: +31 (0) 20 7989805<br>
E: </span></font><a href="mailto:sander.van.knippenberg@nl.easynet.net"><font
size=2 face=Arial><span lang=DE style='font-size:10.0pt;font-family:Arial'>sander.van.knippenberg@nl.easynet.net</span></font></a><span
lang=DE><o:p></o:p></span></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>W: </span></font><span lang=DE><a
href="http://www.easynet.nl/"><font size=2 face=Arial><span lang=EN-US
style='font-size:10.0pt;font-family:Arial'>http://www.easynet.nl</span></font></a></span><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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