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<body>Hello,<BR>
<BR>
I just did a fresh install of RT 3.6.1 and merge tickets isn't working correctly. <BR>
<BR>
I created 2 queues (Queue1 and Queue2) and 2 Groups (Group1 and Group2). I granted the following permissions to Group1 on Queue1, and Group2 on Queue2.<BR>
<BR>
AdminQueue<BR> AssignCustomFields<BR> CommentOnTicket<BR> CreateTicket<BR> DeleteTicket<BR> ModifyACL<BR> ModifyQueueWatchers<BR> ModifyScrips<BR> ModifyTemplate<BR> ModifyTicket<BR> OwnTicket<BR> ReplyToTicket<BR> SeeQueue<BR> ShowACL<BR> ShowOutgoingEmail<BR> ShowScrips<BR> ShowTemplate<BR> ShowTicket<BR> ShowTicketComments<BR> StealTicket<BR> TakeTicket<BR>Watch<BR>WatchAsAdminCc<BR>
<BR>
I then created a user for each group (user 1 member of Group1, and user2 member of Group2). I then used the users to create a ticket (Ticket1, Ticket2) in their respective queues. I then tried to merge Ticket1 into Ticket2, and was hoping to get a "Permission Denied" since User1 doesn't have access to tickets in Queue2. BUT, I was wrong....I received "Merge Successful". Why would I be able to merge a ticket from one queue to another if I don't have access to the ticket in the other queue?<BR><BR>
I first ran into this problem a little while ago after I upgraded from 3.4.3 to 3.6.1 and thought it might just been something that "broke" during the upgrade. The fresh install didn't work, so I tested it on my 3.4.3 system, but same thing happened...Merge Successful.<BR>
<BR>
I then tried to use the other links "Refers to, Refers to by, Parent, Child, etc." and NONE of these would allow me to link to a ticket I didn't have access to view. Why would I be able to merge a ticket into another ticket I don't have access to (thus making it so I can't see the ticket I merged from), but I couldn't just link a ticket? This, to me, seems like a big deal and a bug in RT. You should not be able to merge a ticket into another ticket unless I have the appropriate privileges to do so. What permissions do users need to be able to merge tickets? I thought users must have ModifyTicket rights on both tickets to be able to merge.<BR>
<BR>
Has anyone had issues with this? Anyone found a work around? <BR>
<BR>
Thanks,<BR>
Jared<BR><br /><hr />Use Messenger to talk to your IM friends, even those on Yahoo! <a href='http://ideas.live.com/programpage.aspx?versionId=7adb59de-a857-45ba-81cc-685ee3e858fe' target='_new'>Talk now!</a></body>
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