Hi Nick,<br><br>i thhink at the releases starting from 3.5 the newest ticket etc. are loaded by a saved search, i think if you load the search and edit it, this will work.<br><br>Tob<br><br><div><span class="gmail_quote">2006/12/20, Nick Metrowsky <
<a href="mailto:nmetrowsky@digitalglobe.com">nmetrowsky@digitalglobe.com</a>>:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Hi Everyone,</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">In several places within the 3.6.x release of Request
Tracker, the code has been modified to only display "open" and "new"
tickets. Even though the "stalled" state now show up on the
Qucksearch menu. I have made the changes to the various modules, about 8 or so,
as we use the "stalled" state when we have to put a ticket on hold.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">To the authors, where in the code does Request Tracker generate
the links for "highest priority tickets I own" and "newest
unowned tickets" show on the "RT at a glance" page? I want to
add the "stalled" state to the links, but I cannot find where this
information is maintained. I used the grep command on virtual every module in
the share/html directory structure and in the RT lib directory, without finding
what I am looking for. The links contain only the "open" and "new"
states, but not the "stalled" state. The preferences for the above at
a glance areas, do not allow you to add or change ticket statuses as an option,
when you chose "Edit" for the at a glance areas.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Any help with this would be most welcome.</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;">Nick</span></font></p>
<p><font face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial;"> </span></font></p>
<p style="margin: 0in 0in 0.0001pt; text-indent: -7.5pt;"><b><font face="Arial" size="1"><span style="font-size: 7.5pt; font-family: Arial; font-weight: bold;">---------------------------------------------------------------------------------
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<p style="margin: 0in 0in 0.0001pt; text-indent: -7.5pt;"><b><font face="Arial" size="1"><span style="font-size: 8pt; font-family: Arial; font-weight: bold;">Nick
Metrowsky</span></font></b><b><font size="1"><span style="font-size: 8pt; font-weight: bold;"></span></font></b></p>
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