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That helps ..., thanks <span class="moz-smiley-s1"><span> :-) </span></span><br>
<br>
Bill Davis<br>
<br>
John Parker wrote:
<blockquote
cite="mid9F5C85218E0B6341ABA8C63A9E142B80024237C2@RALPH.fmggroup.com"
type="cite">
<pre wrap="">You can see the RTFM version by going to the configuration tab and
choosing system configuration from the tools menu. On my box this is
<a class="moz-txt-link-freetext" href="http://myrtserver.mydomain/Admin/Tools/Configuration.html">http://myrtserver.mydomain/Admin/Tools/Configuration.html</a>.
Loaded perl modules
Perl v5.8.8 under freebsd
<lots of modules>
RT v3.6.0;
RT::FM v2.2.0RC2;
RT::<a class="moz-txt-link-freetext" href="Interface::Email">Interface::Email</a> v1.02;
Regards
John
-----Original Message-----
From: <a class="moz-txt-link-abbreviated" href="mailto:rt-users-bounces@lists.bestpractical.com">rt-users-bounces@lists.bestpractical.com</a>
[<a class="moz-txt-link-freetext" href="mailto:rt-users-bounces@lists.bestpractical.com">mailto:rt-users-bounces@lists.bestpractical.com</a>] On Behalf Of Bill
Davis
Sent: 20 December 2006 09:50
To: Jesse Vincent
Cc: <a class="moz-txt-link-abbreviated" href="mailto:rt-users@lists.bestpractical.com">rt-users@lists.bestpractical.com</a>
Subject: Re: [rt-users] Problems upgrading RTFM to 2.2.0RC4
After scratching my head a bit trying to figure out what "special
post-2.0 upgrade script", decided it had to be the 2nd step in the
README's upgrade procedures:
"Upgrade instructions (From any 2.0.x release):
-----------------------------------------------------
1) perl Makefile.PL
2) perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1
3) Type "make install"
4) Type "ls etc/upgrade"; For each item in that directory whose name
is greater than your previously installed RT version, run:
/opt/rt3/sbin/rt-setup-database --action schema \
--datadir etc/upgrade/<version>
/opt/rt3/sbin/rt-setup-database --action acl \
--datadir etc/upgrade/<version>
/opt/rt3/sbin/rt-setup-database --action insert \
--datadir etc/upgrade/<version>
5) stop and start your web server"
I had omitted that step because my best guess had been that the original
RTFM install was already a 2.1.xx version (still wondering how the user
can tell for sure which RTFM version is currently installed?) & was
unsure if it applied because the upgrade instructions are labeled "(From
any 2.0.x release)". Decided to retrace my steps and go thru the
upgrade instructions step by step (omitting nothing) including executing
step 4 for 2.1.0, 2.1.30, & 2.2.0RC2.
Step 1 threw up the warning: Warning: prerequisite RT 3.4.2 not found.
We have 3.006001. ... ignored.
Step 2 appeared to properly migrate my custom fields & transactions.
Step 4 warned that for each version's "--action schema" command that
"Table 'Attachments' already exists at /opt/rt3/sbin/rt-setup-database
line 212." & for each version's "--action insert" command that "Use of
uninitialized value in concatenation (.) or string at
/opt/rt3/sbin/rt-setup-database line 162.
[Wed Dec 20 08:53:08 2006] [crit]: Can't locate /content in @INC ..."
At the end of the process followed Bob's advice and reassociated my RTFM
custom fields (which were now again present) with the appropriate
classes. My articles are now back & I appear to have a fully operable
version 2.2 RTFM. Mega-thanks to both Bob & Jesse for your assistance.
Suggestion: the upgrade instructions could be much clearer as to which
procedures apply to which versions.
Thanks again for both the help & an outstanding piece of software ...
Bill Davis
Jesse Vincent wrote:
</pre>
<blockquote type="cite">
<pre wrap="">The readme mentions a special post-2.0 upgrade script. Did the output
</pre>
</blockquote>
<pre wrap=""><!---->from that look ok?
</pre>
<blockquote type="cite">
<pre wrap="">------- Original message -------
From: Bill Davis <a class="moz-txt-link-rfc2396E" href="mailto:daviswj@comcast.net"><daviswj@comcast.net></a>
Sent: 12/19, 22:49
</pre>
<blockquote type="cite">
<pre wrap="">Thanks Bob ....,
Yes I did, ... but it has no effect because there are now no custom
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->fields listed under Config->RTFM->Custom Fields->
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">... the drop-down list is empty.
Bill Davis
Bob Goldstein wrote:
I'm stuck, can't seem to go forward to 2.2.RC4, can't seem to go back
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->to
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">where I was, even though I suspect my articles are still in the
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->database
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">somewhere ...
Still hoping somebody (with more knowledge of RTFM & RT than me) can
help ...
Did you try this?
Login the RT web interface->
Config->RTFM->Custom Fields-><CUSTOM FIELD NAME>->Apply-> Select the
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->classes
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">the customfield will apply to (the common is to select all) and then
</pre>
</blockquote>
</blockquote>
<pre wrap=""><!---->click S
</pre>
<blockquote type="cite">
<blockquote type="cite">
<pre wrap="">
end
bobg
</pre>
</blockquote>
<pre wrap="">
</pre>
</blockquote>
<pre wrap=""><!---->
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