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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>Hi,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>Anyone
else seeing an issue with Custom Fields not saving when tickets are created by
users with rights ?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>For
me when a new ticket is created using the SelfService interface everything
works fine ie) using /rt/SelfService/Create.html?Queue=9<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>All
Custom Fields get saved to the ticket.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>When
a more privileged user, say a Queue Admin, Tech Staffer creates a ticket using
the pull down menu on the top right, only ~50% of the Custom Fields which they
choose actually get saved. ie) /rt/Ticket/Create.html?Queue=9<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>The
rub is SelfService isn’t shown to Privileged users normally. (which I
think would be a good idea, make it easier to see their requests in with other
departments).<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>I’ve
looked at both Create.html files at the Custom Fields area of the code and they
look quite a bit different which in itself seems strange.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>Anyone
else noticing this ? I thought I saw it before when I first set up
v3.6.1 but now I just created a Queue with 9 Custom fields and it’s
become pretty obvious there is a problem. I’m not seeing
anything in the Debug logs as to an error being thrown.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'>- Scott<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
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