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<p class=MsoNormal>Hi all,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I upgraded from RT 3.6.1 to 3.6.3 last night. Well,
what I actually did was “make install” over the previous version
after I backed up the original directory first. I did some testing after
the upgrade, and everything checked out. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Today, I started getting reports that, when selecting the “10
highest priority tickets I own”, instead of it showing 25/50/100/etc
tickets, the results are always limited to 10. Which is annoying to
folks with many tickets, since they now have to page more to get to the rest.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>If I “Edit” 10 highest priority tickets, and
change the “rows per page” on that screen, nothing changes.<o:p></o:p></p>
<p class=MsoNormal>If I select the “Search – My Tickets” link,
change the rows per page there and save, nothing happens.<o:p></o:p></p>
<p class=MsoNormal>If I select 10 highest priority tickets and get to the
results page, then “edit search”, it shows 10 rows per page.<o:p></o:p></p>
<p class=MsoNormal>I can change that, do a search, and get more than 10
results, but if I then go back to the “At a Glance” page and start
over, the rows per page is back to 10.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I’m not getting any other problem reports, this seems
to be it. If I do a “Quick Search” on one of the queues, I
get 50 results, as expected for that particular one.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any idea if something changed, or maybe I broke something
during the upgrade? This is my first attempt at an upgrade, I
usually do a clean install.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Any help would be greatly appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Patrick Turner<o:p></o:p></p>
<p class=MsoNormal>Sysems Administrator - Corporate Operations<o:p></o:p></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Marchex,
Inc.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>t
206.331.3492<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>e <a
href="mailto:jsparrow@marchex.com">pturner@marchex.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:Consolas'>This
e-mail message and any attachments are solely for intended recipients, and may
contain information that is privileged and confidential. If you are not
the intended recipient, any dissemination, distribution or copying is strictly
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error, please immediately notify the sender by replying to this e-mail message</span><span
style='font-size:10.5pt;font-family:Consolas'>.<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
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