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<body>I would like this too.<BR>
<BR>
Thanks,<BR>
Jared<BR>
<BR>> <BR>> Hi Nick;<BR>> Can you also send me a copy of this ..<BR>> Regards;<BR>> Roy<BR>> <BR>> Mathew Snyder wrote:<BR>> > I would love to have a copy of this.<BR>> ><BR>> > Mathew<BR>> ><BR>> > Nick Metrowsky wrote:<BR>> > <BR>> >> Hi Everyone,<BR>> >><BR>> >> Over the past year or so, I have made some customizations to<BR>> >> RTx::Statistics for our site use. Some of these changes include:<BR>> >><BR>> >> 1. Some logic changes, because some of the calculations in the web<BR>> >> display did not match the spreadsheet (spreadsheet was correct).<BR>> >> 2. On the Tickets per day per Queue reports, I show columns for Created,<BR>> >> Resolved, Rejected, Stalled, Queue Depth and Time to Resolve. Queue<BR>> >> Depth shows how many tickets are open or new in a particular queue on<BR>> >> any given day in time. This change is in both the spreadsheet and the<BR>> >> web display.<BR>> >> 3. Based upon the Ticket per day Queue screen, I have written batch<BR>> >> reports which can generate text based reports for one or many queues for<BR>> >> any time period. I also have a script which can do the same thing to an<BR>> >> MS Excel or OpenOffice Calc spreadsheet.<BR>> >> 3. Not related to RTx::Statistics, but I also have taking the<BR>> >> rt-remind.pl script and used that for generating reports to our<BR>> >> technical teams. There were a few minor modifications, again for our<BR>> >> site.<BR>> >><BR>> >> If anyone is interested in anything I have, I will be glad to send you a<BR>> >> copy. I know Kelly wanted to implement some of the items mentioned in<BR>> >> this e-mail, based upon an e-mail conversation we had a while back.<BR>> >><BR>> >> Finally, RTx::Statistics does work with RT 3.6.3, but you have to change<BR>> >> the index.html file for Tickets per day per Queue (CallsQueueDay<BR>> >> directory) as for some reason it does not like /Elements/TitleBox, but<BR>> >> will work with /Elements/TitleBoxStart and /Elements/TitleBoxEnd. <BR>> >> Nick<BR>> >><BR>> >> ------------------------------------------------------------------------<BR>> >> ---------<BR>> >> Nick Metrowsky<BR>> >> Consulting System Administrator<BR>> >> 303-684-4785 Office<BR>> >> 303-684-4100 Fax<BR>> >> nmetrowsky@digitalglobe.com<BR>> >> DigitalGlobe (r), An Imaging and Information Company<BR>> >> http://www.digitalglobe.com<BR>> >> ------------------------------------------------------------------------<BR>> >> ---------<BR>> >> -----Original Message-----<BR>> >> From: rt-users-bounces@lists.bestpractical.com<BR>> >> [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kelly F.<BR>> >> Hickel<BR>> >> Sent: Wednesday, January 17, 2007 2:00 PM<BR>> >> To: Jason Fenner; Mathew Snyder<BR>> >> Cc: RT Users<BR>> >> Subject: RE: [rt-users] Statistics revisitation<BR>> >><BR>> >> You could copy me as well. I haven't had time to get back to this,<BR>> >> although that might change a bit in the future. I'm also still open to<BR>> >> assistant maintainers (or someone who wants to take it over completely).<BR>> >><BR>> >> I have a number of contributed changes pending, but haven't had any time<BR>> >> to look at them.<BR>> >><BR>> >> <BR>> > _______________________________________________<BR>> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<BR>> ><BR>> > Community help: http://wiki.bestpractical.com<BR>> > Commercial support: sales@bestpractical.com<BR>> ><BR>> ><BR>> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <BR>> > Buy a copy at http://rtbook.bestpractical.com<BR>> ><BR>> > <BR>> <BR>> _______________________________________________<BR>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<BR>> <BR>> Community help: http://wiki.bestpractical.com<BR>> Commercial support: sales@bestpractical.com<BR>> <BR>> <BR>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <BR>> Buy a copy at http://rtbook.bestpractical.com<BR><BR><br /><hr />Get free, personalized online radio with MSN Radio powered by Pandora. <a href='http://radio.msn.com' target='_new'>Try it!</a></body>
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