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<DIV><FONT face=Arial>I would like too</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>thanks </FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial>Marco</FONT></DIV>
<DIV><FONT face=Arial></FONT> </DIV>
<DIV><FONT face=Arial></FONT><FONT face=Arial></FONT><BR>----- Original Message
----- </DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=jmhanks1373@hotmail.com href="mailto:jmhanks1373@hotmail.com">Jared
Hanks</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=rfh@pipex.net
href="mailto:rfh@pipex.net">Roy El-Hames</A> ; <A title=theillien@yahoo.com
href="mailto:theillien@yahoo.com">Mathew Snyder</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Cc:</B> <A
title=rt-users@lists.bestpractical.com
href="mailto:rt-users@lists.bestpractical.com">RT Users</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, January 21, 2007 12:51
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: [rt-users] Statistics
revisitation</DIV>
<DIV><BR></DIV>I would like this
too.<BR> <BR>Thanks,<BR>Jared<BR><BR>> <BR>> Hi Nick;<BR>> Can
you also send me a copy of this ..<BR>> Regards;<BR>> Roy<BR>>
<BR>> Mathew Snyder wrote:<BR>> > I would love to have a copy of
this.<BR>> ><BR>> > Mathew<BR>> ><BR>> > Nick
Metrowsky wrote:<BR>> > <BR>> >> Hi Everyone,<BR>>
>><BR>> >> Over the past year or so, I have made some
customizations to<BR>> >> RTx::Statistics for our site use. Some of
these changes include:<BR>> >><BR>> >> 1. Some logic
changes, because some of the calculations in the web<BR>> >> display
did not match the spreadsheet (spreadsheet was correct).<BR>> >> 2.
On the Tickets per day per Queue reports, I show columns for Created,<BR>>
>> Resolved, Rejected, Stalled, Queue Depth and Time to Resolve.
Queue<BR>> >> Depth shows how many tickets are open or new in a
particular queue on<BR>> >> any given day in time. This change is in
both the spreadsheet and the<BR>> >> web display.<BR>> >> 3.
Based upon the Ticket per day Queue screen, I have written batch<BR>>
>> reports which can generate text based reports for one or many queues
for<BR>> >> any time period. I also have a script which can do the
same thing to an<BR>> >> MS Excel or OpenOffice Calc
spreadsheet.<BR>> >> 3. Not related to RTx::Statistics, but I also
have taking the<BR>> >> rt-remind.pl script and used that for
generating reports to our<BR>> >> technical teams. There were a few
minor modifications, again for our<BR>> >> site.<BR>>
>><BR>> >> If anyone is interested in anything I have, I will
be glad to send you a<BR>> >> copy. I know Kelly wanted to implement
some of the items mentioned in<BR>> >> this e-mail, based upon an
e-mail conversation we had a while back.<BR>> >><BR>> >>
Finally, RTx::Statistics does work with RT 3.6.3, but you have to
change<BR>> >> the index.html file for Tickets per day per Queue
(CallsQueueDay<BR>> >> directory) as for some reason it does not like
/Elements/TitleBox, but<BR>> >> will work with
/Elements/TitleBoxStart and /Elements/TitleBoxEnd. <BR>> >>
Nick<BR>> >><BR>> >>
------------------------------------------------------------------------<BR>>
>> ---------<BR>> >> Nick Metrowsky<BR>> >> Consulting
System Administrator<BR>> >> 303-684-4785 Office<BR>> >>
303-684-4100 Fax<BR>> >> nmetrowsky@digitalglobe.com<BR>> >>
DigitalGlobe (r), An Imaging and Information Company<BR>> >>
http://www.digitalglobe.com<BR>> >>
------------------------------------------------------------------------<BR>>
>> ---------<BR>> >> -----Original Message-----<BR>>
>> From: rt-users-bounces@lists.bestpractical.com<BR>> >>
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Kelly
F.<BR>> >> Hickel<BR>> >> Sent: Wednesday, January 17, 2007
2:00 PM<BR>> >> To: Jason Fenner; Mathew Snyder<BR>> >> Cc:
RT Users<BR>> >> Subject: RE: [rt-users] Statistics
revisitation<BR>> >><BR>> >> You could copy me as well. I
haven't had time to get back to this,<BR>> >> although that might
change a bit in the future. I'm also still open to<BR>> >> assistant
maintainers (or someone who wants to take it over completely).<BR>>
>><BR>> >> I have a number of contributed changes pending, but
haven't had any time<BR>> >> to look at them.<BR>>
>><BR>> >> <BR>> >
_______________________________________________<BR>> >
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<BR>>
><BR>> > Community help: http://wiki.bestpractical.com<BR>> >
Commercial support: sales@bestpractical.com<BR>> ><BR>> ><BR>>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
<BR>> > Buy a copy at http://rtbook.bestpractical.com<BR>>
><BR>> > <BR>> <BR>>
_______________________________________________<BR>>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<BR>>
<BR>> Community help: http://wiki.bestpractical.com<BR>> Commercial
support: sales@bestpractical.com<BR>> <BR>> <BR>> Discover RT's
hidden secrets with RT Essentials from O'Reilly Media. <BR>> Buy a copy at
http://rtbook.bestpractical.com<BR><BR><BR>
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help: http://wiki.bestpractical.com<BR>Commercial support:
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