<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">Hello, <br><br>I have solved this for my purposes. I changed the local/html/Ticket/Modify.html like this:<br><br><br><br><br><body onload="doLoad()"><br><br><%INIT><br> <br>my $TicketObj = LoadTicket($id);<br>my $CustomFields = $TicketObj->QueueObj->TicketCustomFields();<br><br># Now let callbacks have a chance at editing %ARGS<br>$m->comp('/Elements/Callback', TicketObj => $TicketObj, CustomFields => $CustomFields, ARGSRef => \%ARGS);<br><br>my @results = ProcessTicketBasics(TicketObj => $TicketObj, ARGSRef => \%ARGS);<br>my @cf_results = ProcessObjectCustomFieldUpdates(Object => $TicketObj, ARGSRef => \%ARGS);<br>push (@results, @cf_results);<br><br># TODO: display the results, even if
we can't display the ticket<br><br>unless ($TicketObj->CurrentUserHasRight('ShowTicket')) {<br> Abort("No permission to view ticket");<br>} <br><br></%INIT><br><br><br><%ARGS><br>$id => undef<br></%ARGS><br><br><script language="JavaScript"><br><br><span>var sURL = "<a target="_blank" href="http://example.de/rt">http://example.de/rt</a>"; // I put in here our homepage of RT</span><br><br>function doLoad()<br>{<br> setTimeout( "refresh()", 10 );<br>}<br><br>function refresh()<br>{<br> window.location.href = sURL;<br>}<br><br><br>//--><br></script><br><body onload="doLoad()"><br><br>-----------<br>Any comments ?<br><br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Forwarded Message ----<br>From: Andree Kupka <andree.kupka@yahoo.com><br>To: rt-users@lists.bestpractical.com<br>Sent: Wednesday, January 24, 2007 11:13:03
PM<br>Subject: Delete/Resolved Link for RT at a glance<br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;"><div>Hello,<br><br>I add this:<br><br>'<a href="/rt/Ticket/Modify.html?id=__id__&Status=resolved">Delete</a>/TITLE: '<br><br>to the advanced search. So this is very helpfull for SPAM and so on. But I need a little help to make this more "ergonomic". Click on this link show another page, with the feedback that this ticket is resolve. <br>But when you have many SPAMs it will be faster when you get the feedback direkt on the search result page, or on the RT at a glance page.<br><br>Any idea how to do this?<br><br>Thanks <br>Andree<br></div></div><br>
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