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<P><FONT SIZE=2 FACE="Verdana">Dear all,</FONT>
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<P><FONT SIZE=2 FACE="Verdana">I'm using RT for about two years now and I like to upgrade it and adapt it to our changed requirements. The upgrade from 3.4.1 (Debian Sarge, self installed) to 3.6.1 (Debian Etch, deb) is not a big thing, upgrading the database worked without any problems.</FONT></P>
<P><FONT SIZE=2 FACE="Verdana">My old system was one instance for one company, now I want to change it into a system for up to four partner companies. The different companies should only see there own environment, only the dispatchers in the IT should see all tickets from any company.</FONT></P>
<P><FONT SIZE=2 FACE="Verdana">What is the smartest way to do it? Should I setup multiple instances as described in </FONT><A HREF="http://wiki.bestpractical.com/index.cgi?MultipleInstances"><U><FONT COLOR="#0000FF" SIZE=2 FACE="Verdana">http://wiki.bestpractical.com/index.cgi?MultipleInstances</FONT></U></A><FONT SIZE=2 FACE="Verdana">? Another way might be to use one instance and distinguish the users on there email address (user1@company1.com, user2@company2.com,…)?</FONT></P>
<P><FONT SIZE=2 FACE="Verdana">Thanks for your advice!</FONT>
<BR><FONT SIZE=2 FACE="Verdana">David</FONT>
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<P><B><FONT SIZE=2 FACE="Verdana">David Obando</FONT></B>
<BR><FONT SIZE=2 FACE="Verdana">Webmaster/Systemadministrator</FONT>
<BR><FONT SIZE=2 FACE="Verdana">Egmont Ehapa Verlag GmbH</FONT>
<BR><FONT SIZE=2 FACE="Verdana">Wallstraße 59</FONT>
<BR><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Verdana">10179 Berlin</FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Verdana">Germany</FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Verdana">Phone: +49 30 240080</FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Verdana">Direct: +49 30 24008361</FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Verdana">Mobil: +49 172 1548386</FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Verdana">Fax: +49 30 24008369</FONT></SPAN>
<BR><SPAN LANG="en-gb"><FONT SIZE=2 FACE="Verdana">d.obando@ehapa.de</FONT></SPAN>
<BR><SPAN LANG="en-gb"></SPAN><A HREF="http://www.ehapa.de/"><SPAN LANG="en-gb"><FONT COLOR="#000000" SIZE=2 FACE="Verdana">www.ehapa.de</FONT></SPAN></A><SPAN LANG="en-gb"></SPAN>
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<P><B><SPAN LANG="de"><FONT COLOR="#808080" SIZE=1 FACE="Verdana">Geschäftsführer: Frank Knau, Karl Skovbæch Pedersen | Handelsregister</FONT></SPAN><SPAN LANG="da"><FONT COLOR="#808080" SIZE=1 FACE="Verdana">:</FONT></SPAN><SPAN LANG="de"><FONT COLOR="#808080" SIZE=1 FACE="Verdana"> HRB 81977 AG Berlin-Charlottenburg</FONT></SPAN><SPAN LANG="da"><FONT COLOR="#808080" SIZE=1 FACE="Verdana"> |</FONT></SPAN><SPAN LANG="de"> <FONT COLOR="#808080" SIZE=1 FACE="Verdana">Sitz der Gesellschaft: Berlin</FONT></SPAN></B><SPAN LANG="de"></SPAN><SPAN LANG="en-gb"></SPAN></P>
<P><SPAN LANG="en-gb"><B><FONT SIZE=2 FACE="Verdana">EGMONT</FONT></B></SPAN>
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