<html xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<style>
<!--
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;}
p.MsoPlainText, li.MsoPlainText, div.MsoPlainText
{margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
{page:Section1;}
-->
</style>
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Hi Everyone,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am wondering if this is a bug or a feature of RT 3.6.3.
When a user tries to change “Priority” in “Order by”
for “highest priority tickets I own” and/or change “Created”
in “Order by” for “newest unowned tickets”, the change does
not take. That is, it returned to the original setting. I know, in these
two cases, that these setting are in the system wide definitions for these two
fields. As a normal user does not see “You can also edit the predefined
search itself:”, this is available only to Super User and I certainly do
not want to give that privilege out to everyone of my users.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is what I am seeing normal behavior? I was under the
impression that when a user made a change to these settings that the
information was stored in their own copy of a predefined search. RT is acting
as if the user cannot override the first value in “Order by”. I
gave users permissions to Modify Self, and to change, edit and view saved
searches. Is there another permission they need?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thank you for your time.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Nick<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>Nick
Metrowsky</span></font></b><b><font size=1><span style='font-size:8.0pt;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>Consulting
System Administrator</span></font></b><b><font size=1><span style='font-size:
8.0pt;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>303-684-4785
Office</span></font></b><b><font size=1><span style='font-size:8.0pt;
font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'>303-684-4100
Fax</span></font></b><b><font size=1><span style='font-size:8.0pt;font-weight:
bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'><a
href="mailto:nmetrowsky@digitalglobe.com"><font size=1><span style='font-size:
7.5pt'>nmetrowsky@digitalglobe.com</span></font></a></span></font></b><b><font
size=1><span style='font-size:8.0pt;font-weight:bold'><o:p></o:p></span></font></b></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>DigitalGlobe
®, An Imaging and Information Company</span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:8.0pt;font-family:Arial;font-weight:bold'><a
href="http://www.digitalglobe.com"><font size=1><span style='font-size:7.5pt'>http://www.digitalglobe.com</span></font></a></span></font></b><o:p></o:p></p>
<p style='margin:0in;margin-bottom:.0001pt;text-indent:-7.5pt'><b><font size=1
face=Arial><span style='font-size:7.5pt;font-family:Arial;font-weight:bold'>---------------------------------------------------------------------------------</span></font></b><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
</div>
</body>
</html>