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<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2>With this diff, superusers can reassign tickets. It
works for us.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2>--- /opt/rt3/lib/RT/Ticket_Overlay.pm
2005-11-14 21:43:24.000000000 +0100<BR>+++
/opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30
17:39:31.000000000 +0100<BR>@@ -2959,6 +2959,7
@@<BR> and #If
we're not stealing<BR> (
$self->OwnerObj->Id != $RT::Nobody->Id ) and #and the
owner is set<BR> (
$self->CurrentUser->Id ne $self->OwnerObj->Id()
)<BR>+ and
(!$self->CurrentUserHasRight('SuperUser')) #and is not
superuser<BR> )
{
#and it's not us<BR> return (
0,<BR>
$self->loc(</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2></FONT></SPAN> </DIV>
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color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=974564707-02022007>
<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2>Michael Peer</FONT></SPAN></DIV></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=974564707-02022007><FONT face="Trebuchet MS"
color=#0000ff size=2></FONT></SPAN> </DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Nick
Metrowsky<BR><B>Sent:</B> Thursday, 01 February, 2007 23:25<BR><B>To:</B> RT
Users<BR><B>Subject:</B> [rt-users] RT 3.6.3: Cannot chnage owner to another
user.<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Hi
Everyone,<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">I have Super User and I cannot
change the ownership of a ticket from one person to another. I get an error “You
can only take tickets that are unowned” or “You can only reassign tickets that
you own or that are unowned”. This is definitely a different behavior than that
of RT 3.4.4. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial size=2><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Any ideas on this
one?<o:p></o:p></SPAN></FONT></P>
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style="FONT-SIZE: 10pt; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
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style="FONT-SIZE: 10pt; FONT-FAMILY: Arial">Nick<o:p></o:p></SPAN></FONT></P>
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