Hi Tomas,<br><br>yes, we have exactly the same under RHAS4 with Apache, FastCGI and mysql.... but we have to restart 4 times the day :-(<br><br>Torsten<br><br><div><span class="gmail_quote">2007/2/2, Tomas Olaj <<a href="mailto:tomas.olaj@usit.uio.no">
tomas.olaj@usit.uio.no</a>>:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><br>System:<br>=======<br>Red Hat Enterprise Linux WS release 3 (Taroon Update 8)
<br>RT 3.6.1<br>Apache v2.0.59<br>Perl 5.8.7<br>mod_fcgi-2.4.2<br>Postgres 8.1.4<br><br>Approximately 80.000 tickets.<br><br>Problem:<br>========<br>RT/Apache suddenly becomes unavailable/hangs (normaly once a day), and<br>
requires Apache restart so RT can work again.<br><br>We are not sure what causes the problem, and if others have similar<br>problems, we would be gladly to hear about it!<br><br>List of processes running and load on server:
<br>=============================================<br># ps aux | grep apache<br>root 22066 0.0 0.0 7964 3360 ? S Feb01 0:08<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 13898 0.0 0.0 7964 3320 ? S 03:59 0:00
<br>/local/opt/apache2/bin/fcgi- -k start -DSSL<br>nobody 21699 0.0 0.0 8216 3832 ? S 14:02 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22628 0.0 0.0 8216 3840 ? S 14:14 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22648 0.0 0.0 8216 3840 ? S 14:15 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22650 0.0 0.0 8216 3820 ? S 14:15 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22939 0.0 0.0 8252 3756 ? S 14:18 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22941 0.0 0.0 8216 3848 ? S 14:18 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22945 0.0 0.0 8216 3804 ? S 14:18 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22953 0.0 0.0 8216 3756 ? S 14:18 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22955 0.0 0.0 8216 3796 ? S 14:18 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22959 0.0 0.0 8216 3812 ? S 14:19 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22961 0.0 0.0 8216 3800 ? S 14:19 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22962 0.0 0.0 8216 3788 ? S 14:19 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22965 0.0 0.0 8236 3804 ? S 14:19 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22966 0.0 0.0 8216 3788 ? S 14:19 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 22967 0.0 0.0 8216 3812 ? S 14:19 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23217 0.0 0.0 8228 3792 ? S 14:21 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23218 0.0 0.0 8228 3744 ? S 14:21 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23219 0.0 0.0 8244 3740 ? S 14:21 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23224 0.0 0.0 8232 3768 ? S 14:21 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23225 0.0 0.0 8216 3752 ? S 14:21 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23230 0.0 0.0 8228 3776 ? S 14:22 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23240 0.0 0.0 8220 3780 ? S 14:22 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23241 0.0 0.0 8220 3740 ? S 14:22 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23242 0.0 0.0 8248 3728 ? S 14:22 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23250 0.0 0.0 8216 3732 ? S 14:22 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23254 0.0 0.0 8216 3744 ? S 14:22 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23255 0.0 0.0 8216 3732 ? S 14:22 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23286 0.0 0.0 8216 3772 ? S 14:22 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23290 0.0 0.0 8216 3760 ? S 14:23 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23292 0.0 0.0 8248 3724 ? S 14:23 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23294 0.0 0.0 8216 3764 ? S 14:23 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23299 0.0 0.0 8108 3696 ? S 14:23 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23326 0.0 0.0 8108 3672 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23327 0.0 0.0 8108 3708 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23328 0.0 0.0 8216 3696 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23336 0.1 0.0 8248 3744 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23337 0.0 0.0 8108 3692 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23338 0.0 0.0 8108 3680 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23339 0.0 0.0 8108 3692 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23352 0.0 0.0 8236 3712 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23353 0.0 0.0 8236 3720 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23354 0.0 0.0 8236 3712 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23355 0.0 0.0 8236 3712 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23356 0.0 0.0 8236 3716 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23358 0.0 0.0 8236 3716 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23557 0.1 0.0 8108 3708 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23558 0.0 0.0 8108 3656 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23559 0.0 0.0 8108 3656 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23560 0.0 0.0 8108 3692 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23561 0.0 0.0 8108 3672 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23562 0.0 0.0 8108 3660 ? S 14:25 0:00<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>nobody 23563 0.0 0.0 8108 3660 ? S 14:25 0:00
<br>/local/opt/apache2/bin/httpd -k start -DSSL<br>root 23569 0.0 0.0 1616 468 pts/0 S 14:26 0:00 grep apache<br><br><br><br># uptime<br> 14:26:08 up 45 days, 22:31, 2 users, load average: 8.14, 8.23,
8.01<br><br>It normaly spaws 5 Apache processes when starting. Here, it's unusual many<br>processes.<br><br>Apache logs messages as before and even rt.log logs as nothing has<br>happened.<br><br>Apache is normaly restarted once a night, due to memory leek which
<br>Mason/Perl/FastCGI is responsible for in some strange way. But this should<br>not be the problem here.<br><br>I noticed that there was a mail-loop from a spam, that looped in the same<br>time-frame as the server suddenly stopped. But I cannot draw any
<br>connections between those problems. I cannot find anything directly in the<br>logs that says some problems/alerts with Apache. It just hang, and needs a<br>restart.<br><br>How can I debug and find out what's wrong? Is there some kind of diffuse
<br>searches in RT that causes hang (search bug) ... that may be fixed in<br>3.6.3 or... the release of 3.6.3 was quite fast after 3.6.2.<br><br>Sincerely,<br>Tomas<br><br>--<br>________________________________________________________________________
<br>Tomas A. P. Olaj, email: <a href="mailto:tomas.olaj@usit.uio.no">tomas.olaj@usit.uio.no</a>, web: <a href="http://folk.uio.no/tomaso">folk.uio.no/tomaso</a><br> University of Oslo / USIT (Center for Information Technology Services)
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