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<font face="Arial">You might consider using fetchmail to pull e-mail
down from Exchange to the RT server, especially if you are not in
direct control of all the e-mail services at your organization. See
the link below for a good explanation of this situation and example
setups.<br>
<br>
<a href="http://wiki.bestpractical.com/index.cgi?fetchmail">http://wiki.bestpractical.com/index.cgi?fetchmail</a><br>
<br>
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<pre class="moz-signature" cols="72">Tim Casada
</pre>
Nicholas Whitehead wrote:
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<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">I have RT
3.6.3 installed on a Fedora Core 6 box<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">I have
configured it to use Sendmail ….<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">All seems to
work fine <o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">When tickets
are created from within RT, all the
emails are sent correctly to requestors, CC, CCadmins etc <o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">I can send a
mail from the server (where RT is
installed) and get a ticket created OK via echo ‘hello’ ¦
mail –s “test subject” rt<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">However, the
difficulty starts when trying to request
a ticket from outside the RT server (eg from our Exchange email system
in the
office. The mails seem never to reach the RT system. This obviously is
the same
when trying to reply from emails back to the ticket ..<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Any help
would be appreciated<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB">Thanks in
advance<o:p></o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
<p class="MsoNormal"><font face="Arial" size="2"><span
style="font-size: 10pt; font-family: Arial;" lang="EN-GB"><o:p> </o:p></span></font></p>
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