<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<meta name=Generator content="Microsoft Word 11 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{color:blue;
text-decoration:underline;}
p
{margin:0cm;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal-reply;
font-family:Arial;
color:navy;}
@page Section1
{size:595.3pt 841.9pt;
margin:70.85pt 70.85pt 70.85pt 70.85pt;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor=white lang=FR link=blue vlink=blue>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Hello all,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>I’d love to have a
copy of this to please<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Thanks a lot.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'>Thomas.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span lang=EN-GB
style='font-size:10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>De :</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Marco Avvisano
[mailto:marco.avvisano@regione.toscana.it] <br>
<b><span style='font-weight:bold'>Envoyé :</span></b> lundi 22 janvier
2007 09:15<br>
<b><span style='font-weight:bold'>À :</span></b> RT Users<br>
<b><span style='font-weight:bold'>Objet :</span></b> Re: [rt-users]
Statistics revisitation</span></font><o:p></o:p></p>
</div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I would like too</span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>thanks </span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Marco</span></font><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'><br>
----- Original Message ----- <o:p></o:p></span></font></p>
</div>
<blockquote style='border:none;border-left:solid black 1.5pt;padding:0cm 0cm 0cm 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-right:0cm;margin-bottom:5.0pt'>
<div style='font-color:black'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:jmhanks1373@hotmail.com" title="jmhanks1373@hotmail.com">Jared
Hanks</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:rfh@pipex.net" title="rfh@pipex.net">Roy El-Hames</a> ; <a
href="mailto:theillien@yahoo.com" title="theillien@yahoo.com">Mathew Snyder</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Cc:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:rt-users@lists.bestpractical.com"
title="rt-users@lists.bestpractical.com">RT Users</a> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Sunday, January
21, 2007 12:51 AM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> RE: [rt-users] Statistics
revisitation<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'><o:p> </o:p></span></font></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><font size=2 face=Tahoma><span
style='font-size:10.0pt;font-family:Tahoma'>I would like this too.<br>
<br>
Thanks,<br>
Jared<br>
<br>
> <br>
> Hi Nick;<br>
> Can you also send me a copy of this ..<br>
> Regards;<br>
> Roy<br>
> <br>
> Mathew Snyder wrote:<br>
> > I would love to have a copy of this.<br>
> ><br>
> > Mathew<br>
> ><br>
> > Nick Metrowsky wrote:<br>
> > <br>
> >> Hi Everyone,<br>
> >><br>
> >> Over the past year or so, I have made some customizations to<br>
> >> RTx::Statistics for our site use. Some of these changes include:<br>
> >><br>
> >> 1. Some logic changes, because some of the calculations in the
web<br>
> >> display did not match the spreadsheet (spreadsheet was correct).<br>
> >> 2. On the Tickets per day per Queue reports, I show columns for
Created,<br>
> >> Resolved, Rejected, Stalled, Queue Depth and Time to Resolve.
Queue<br>
> >> Depth shows how many tickets are open or new in a particular
queue on<br>
> >> any given day in time. This change is in both the spreadsheet and
the<br>
> >> web display.<br>
> >> 3. Based upon the Ticket per day Queue screen, I have written
batch<br>
> >> reports which can generate text based reports for one or many
queues for<br>
> >> any time period. I also have a script which can do the same thing
to an<br>
> >> MS Excel or OpenOffice Calc spreadsheet.<br>
> >> 3. Not related to RTx::Statistics, but I also have taking the<br>
> >> rt-remind.pl script and used that for generating reports to our<br>
> >> technical teams. There were a few minor modifications, again for
our<br>
> >> site.<br>
> >><br>
> >> If anyone is interested in anything I have, I will be glad to
send you a<br>
> >> copy. I know Kelly wanted to implement some of the items
mentioned in<br>
> >> this e-mail, based upon an e-mail conversation we had a while
back.<br>
> >><br>
> >> Finally, RTx::Statistics does work with RT 3.6.3, but you have to
change<br>
> >> the index.html file for Tickets per day per Queue (CallsQueueDay<br>
> >> directory) as for some reason it does not like
/Elements/TitleBox, but<br>
> >> will work with /Elements/TitleBoxStart and /Elements/TitleBoxEnd.
<br>
> >> Nick<br>
> >><br>
> >>
------------------------------------------------------------------------<br>
> >> ---------<br>
> >> Nick Metrowsky<br>
> >> Consulting System Administrator<br>
> >> 303-684-4785 Office<br>
> >> 303-684-4100 Fax<br>
> >> nmetrowsky@digitalglobe.com<br>
> >> DigitalGlobe (r), An Imaging and Information Company<br>
> >> http://www.digitalglobe.com<br>
> >> ------------------------------------------------------------------------<br>
> >> ---------<br>
> >> -----Original Message-----<br>
> >> From: rt-users-bounces@lists.bestpractical.com<br>
> >> [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of
Kelly F.<br>
> >> Hickel<br>
> >> Sent: Wednesday, January 17, 2007 2:00 PM<br>
> >> To: Jason Fenner; Mathew Snyder<br>
> >> Cc: RT Users<br>
> >> Subject: RE: [rt-users] Statistics revisitation<br>
> >><br>
> >> You could copy me as well. I haven't had time to get back to
this,<br>
> >> although that might change a bit in the future. I'm also still
open to<br>
> >> assistant maintainers (or someone who wants to take it over
completely).<br>
> >><br>
> >> I have a number of contributed changes pending, but haven't had
any time<br>
> >> to look at them.<br>
> >><br>
> >> <br>
> > _______________________________________________<br>
> > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>
> ><br>
> > Community help: http://wiki.bestpractical.com<br>
> > Commercial support: sales@bestpractical.com<br>
> ><br>
> ><br>
> > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>
> > Buy a copy at http://rtbook.bestpractical.com<br>
> ><br>
> > <br>
> <br>
> _______________________________________________<br>
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>
> <br>
> Community help: http://wiki.bestpractical.com<br>
> Commercial support: sales@bestpractical.com<br>
> <br>
> <br>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>
> Buy a copy at http://rtbook.bestpractical.com<br>
<br>
<o:p></o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>Get free, personalized online radio with MSN Radio powered
by Pandora. <a href="http://radio.msn.com" target="_new">Try it!</a> <o:p></o:p></span></font></p>
<div class=MsoNormal align=center style='text-align:center'><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
<hr size=2 width="100%" align=center>
</span></font></div>
<p class=MsoNormal><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma'>_______________________________________________<br>
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<br>
<br>
Community help: http://wiki.bestpractical.com<br>
Commercial support: sales@bestpractical.com<br>
<br>
<br>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <br>
Buy a copy at http://rtbook.bestpractical.com<o:p></o:p></span></font></p>
</blockquote>
</div>
</body>
</html>
<table><tr><td bgcolor=#ffffff><font color=#000000><br>
----------------------------------------------------------<br>
The information contained in this document is attorney privileged and<br>
confidential.The information is intented only for the use of the individual<br>
or entity named above. Should you receive this message in error, please delete<br>
it immediately from your system and notify the sender of the wrong delivery<br>
and the mail deletion. If the reader of this message is not the intended recipient,<br>
you are hereby notified that any use, disclosure, dissemination copying<br>
(either whole or partial) of this document, or any information it contains,<br>
is strictly prohibited.<br>
E. mail transmission cannot be guarantee to be secure or error free as<br>
information could be intercepted, corrupted, lost, destroyed, arrive late<br>
or incomplete, or contain viruses. The sender Company shall not be liable<br>
for the contents said document.<br>
If verification is required please request a hard copy version.<br>
</font></td></tr></table>