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<DIV><SPAN class=224002310-14022007><FONT face=Arial
size=2>Hi,</FONT></SPAN></DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial size=2>I have been using RT
for a while now and I must say that I am very happy with it as a
product.</FONT></SPAN></DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial size=2>What I'm a bit
dissapointed is the fact, that I didn't get any response at all to two questions
I have been asking here on the list, one about a Problem with text/html mails
[1], and another about default ticket filtres [2].</FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial size=2>[1]: <A
href="http://lists.fsck.com/pipermail/rt-users/2006-November/042987.html">http://lists.fsck.com/pipermail/rt-users/2006-November/042987.html</A>,
</FONT><FONT face=Arial><FONT size=2><A
href="http://lists.fsck.com/pipermail/rt-users/2006-November/043010.html">http://lists.fsck.com/pipermail/rt-users/2006-November/043010.html</A>,
<A
href="http://lists.fsck.com/pipermail/rt-users/2006-November/043011.html">http://lists.fsck.com/pipermail/rt-users/2006-November/043011.html</A>,
<A
href="http://lists.fsck.com/pipermail/rt-users/2006-November/043012.html">http://lists.fsck.com/pipermail/rt-users/2006-November/043012.html</A></SPAN></DIV></FONT></FONT>
<DIV><SPAN class=224002310-14022007><FONT face=Arial size=2>[2]: <A
href="http://lists.fsck.com/pipermail/rt-users/2007-January/043699.html">http://lists.fsck.com/pipermail/rt-users/2007-January/043699.html</A></FONT></SPAN></DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial size=2>In both cases I'd be
happy even with a first few insights where to start searching. I have quite some
experience in application development in itself, but I have almost no knowledge
of RT internals and not the time to spend hours in understanding the whole
architecture. Heck, even pointers at existing Documents etc. would be a help, I
searched for the problems, but i didn't find anything
useful.</FONT></SPAN></DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=224002310-14022007><FONT face=Arial size=2>I know that support
is always a problem with open source software (I have been leading an OSS
Project for years), but just not answering in any way isn't exactly what I'd
expect. Please don't destroy the very good impression I currently have from RT
by letting this slide entirely. Currently our RT instance here is only used by a
few people, but we have plans of opening it up to around a thousand employees
here and there it will be a problem. </FONT></SPAN></DIV><!-- Converted from text/plain format -->
<P align=left><FONT face=Arial
size=2><!-- Converted from text/plain format --></P>
<P align=left><FONT face=Arial size=2>Yours sincerely,<BR></FONT><FONT
face=Arial size=2>Torben Nehmer</FONT></P>
<P align=left><FONT size=1><FONT face=Arial>-------<BR></FONT>Torben
Nehmer<BR>Diplom Informatiker (FH)<BR>Business System Developer</FONT></P>
<P align=left><FONT size=1>CANCOM Deutschland GmbH<BR>Messerschmittstr.
20<BR>89343 Scheppach<BR></FONT><FONT size=1>Germany</FONT></P>
<P align=left><FONT size=1>Phone: +49 (0)8225 - 996-1118<BR>Fax: +49 (0)8225 -
996-41118<BR></FONT><A href="mailto:torben.nehmer@cancom.de"><FONT
size=1>torben.nehmer@cancom.de</FONT></A></P>
<P align=left><FONT size=1>CANCOM Deutschland GmbH<BR>Sitz der Gesellschaft:
Jettingen-Scheppach<BR>HRB 10653 Memmingen<BR>Geschäftsführer: Paul Holdschik,
Christian Linder</FONT></P></FONT></BODY></HTML>