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<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>In RT Wiki,
Steve Turner has posted, Apr. 6th, 2006, code for canned responses in two
Callback files.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>I am new to RT and
need assistance for the following:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>What is meant
by:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007>.../local/html/Callbacks/<whatever>/Ticket/</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>for I do not see the
Callbacks folder in ver. 3.6.3. Do I just create it, and <whatever>
stands for any name of my choosing?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>Would this be
global, or can it be queue specific and how?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>Will it use canned
response templates already set-up, global and/or queue specific? Or need
to create new template files in specific directory?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>Thank
you,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=050014015-21022007>Kamber
Dalal</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=050014015-21022007></SPAN></FONT> </DIV>
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