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<TITLE> No recipients found. Not sending.</TITLE>
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<P><FONT SIZE=2 FACE="Arial">I recently setup RT and for the most part am loving it. I have been bitten by a nasty bug.</FONT>
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<P><FONT SIZE=2 FACE="Arial">I have RT set to authenticate users via LDAP. This is working with no problem. A user can create a ticket via email and be emailed back an autoresponder. </FONT></P>
<P><FONT SIZE=2 FACE="Arial">The problem is, if they add a comment to the ticket, it gets added to the ticket but no auto response gets sent back out to the user. I also created a scrip to notify the ticket owner if there is a comments on the ticket. In those cases I am getting the following errors in my RT log:</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com> #36/430 - Scrip 5 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-5-0@gridapp.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com> #36/430 - Scrip 6 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-6-0@gridapp.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com> #36/430 - Scrip 7 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-7-0@gridapp.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com> #36/430 - Scrip 16 (/opt/rt3/lib/RT/Action/SendEmail.pm:243)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">[Thu Feb 22 14:49:36 2007] [info]: <rt-3.6.3-16689-1172155775-895.36-16-0@gridapp.com> No recipients found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Scrip 16 is the one to notify the ticket owner if the requestor has updated the ticket.</FONT>
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<P><FONT SIZE=2 FACE="Arial">This is RT 3.6.3, running on CentOS 4.4 32 bit.</FONT>
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<P><B><FONT SIZE=2 FACE="Arial">Ben Ruset</FONT></B>
<BR><FONT COLOR="#808080" SIZE=2 FACE="Arial">IT Manager, GridApp Systems</FONT>
<BR><FONT COLOR="#808080" SIZE=2 FACE="Arial">email: bruset@gridapp.com</FONT>
<BR><FONT COLOR="#808080" SIZE=2 FACE="Arial">tel: 646-452-4042</FONT>
<BR><FONT COLOR="#808080" SIZE=2 FACE="Arial">web: </FONT><A HREF="http://www.gridapp.com"><U></U><U><FONT COLOR="#0000FF" SIZE=2 FACE="Arial">http://www.gridapp.com</FONT></U></A>
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