<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV>When a requestor sends in an email to create a ticket, the ticket is created successfully in the appropriate queue. Further correspondence on that ticket is successfully emailed to the appropriate contacts. However, when the ticket is created, no email is ever sent back to the requestor. I have the global scrip OnCreate AutoreplyToRequestors active. Also, the ticket history does show emails sent as a result of correspondence on the ticket, but does not show emails sent through the Autoreply scrip. This makes me think that the emails are not being generated in the first place, rather than failing to be delivered to the appropriate parties.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I've checked the mailing list archive and found a similar problem was reported in the past - another user recommended:</DIV><DIV>"Look at the "Logging" options within config.pm, and see if you can get some debugging info sent to the logfile."</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I have a log file which I can post to the rt-users list, if that would be helpful. I am using RT 3.6.3. Please advise how to troubleshoot this, I'm quite new to the RT system so may have overlooked something simple in the configuration. Thank you.</DIV><DIV><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV><BR class="khtml-block-placeholder"></DIV><DIV>___<BR><DIV><DIV style="font-face: arial, helvetiva, geneva; font-size: 12px">Sarah Pomerantz<SPAN class="Apple-converted-space"> </SPAN><BR><A href="mailto:sarah@bottlenose-wine.com">sarah@bottlenose-wine.com</A></DIV></DIV></DIV><BR class="Apple-interchange-newline"></SPAN></SPAN> </DIV><BR></BODY></HTML>