<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV><DIV>On Mar 10, 2007, at 10:41 AM, David Lane wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite">RTFM-2.1.40 :: Extract Article -> [crit]: HasRight called with no valid object (/usr/local/rt3//lib/RT/Principal_Overlay.pm:321)<BR><BR></BLOCKQUOTE><DIV><BR class="khtml-block-placeholder"></DIV><DIV>You might want to try 2.2.0RCsomething instead....</DIV><BR><BLOCKQUOTE type="cite"><A href="http://lists.bestpractical.com/pipermail/rt-devel/2003-March/003401.html"> http://lists.bestpractical.com/pipermail/rt-devel/2003-March/003401.html</A><BR><BR>Gives a clue to what might be causing the inability to extract the data - I can add it to the custom field but when you press save it doesnt save the extracted data - ive checked the permissions with RTFM and they all seem fine <BR><BR>Can anyone point me in the direction of what file permissions I might need to change?<BR><BR>I'm sure its a simple one I'm just not sure where to look next any pointers?<BR><BR>Regards<BR><BR>Dave<BR><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <A href="mailto:sales@bestpractical.com">sales@bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<SPAN class="Apple-converted-space"> </SPAN></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A></DIV> </BLOCKQUOTE></DIV><BR></BODY></HTML>