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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’ve got a fresh 3.6.3 install (with LDAP overlay)
running on FC6, everything appears to be fine other than no emails are being
sent out when tickets are updated.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Scenario – I view a ticket, make a comment/reply to
ticket, hit submit – UI shows “Message Recorded” but no mail
gets sent (nothing shows in users mail box or in /var/spool/maillog)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>The following shows /var/log/messages:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><font size=3 color=black face="Times New Roman"><span
style='font-size:12.0pt;color:black'>Mar 13 13:10:05 helpdesk RT:
RT::User::CanonicalizeEmailAddress => <br>
(/opt/rt3/local/lib/RT/User_Local.pm:345) <br>
<br>
Mar 13 13:10:05 helpdesk RT: RT::User::CanonicalizeEmailAddress => <br>
(/opt/rt3/local/lib/RT/User_Local.pm:345) <br>
<br>
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 1 died. - Undefined<br>
subroutine &Scalar::Util::weaken called at<br>
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: <br>
[/opt/rt3/lib/RT/Action/Generic.pm:107] <br>
[/opt/rt3/lib/RT/Action/Generic.pm:79] <br>
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] <br>
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] <br>
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] <br>
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] <br>
[/opt/rt3/lib/RT/Record.pm:1444] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] <br>
[/opt/rt3/lib/RT/Interface/Web.pm:570] <br>
[/opt/rt3/share/html/Ticket/Display.html:142] <br>
[/opt/rt3/share/html/Ticket/Update.html:216] <br>
[/opt/rt3/share/html/autohandler:292]<br>
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) <br>
<br>
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 5 died. - Undefined<br>
subroutine &Scalar::Util::weaken called at<br>
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: <br>
[/opt/rt3/lib/RT/Action/Generic.pm:107] <br>
[/opt/rt3/lib/RT/Action/Generic.pm:79] <br>
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] <br>
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] <br>
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] <br>
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] <br>
[/opt/rt3/lib/RT/Record.pm:1444] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] <br>
[/opt/rt3/lib/RT/Interface/Web.pm:570] <br>
[/opt/rt3/share/html/Ticket/Display.html:142] <br>
[/opt/rt3/share/html/Ticket/Update.html:216] <br>
[/opt/rt3/share/html/autohandler:292]<br>
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) <br>
<br>
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 6 died. - Undefined<br>
subroutine &Scalar::Util::weaken called at<br>
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: <br>
[/opt/rt3/lib/RT/Action/Generic.pm:107] <br>
[/opt/rt3/lib/RT/Action/Generic.pm:79] <br>
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] <br>
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] <br>
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] <br>
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] <br>
[/opt/rt3/lib/RT/Record.pm:1444] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] <br>
[/opt/rt3/lib/RT/Interface/Web.pm:570] <br>
[/opt/rt3/share/html/Ticket/Display.html:142] <br>
[/opt/rt3/share/html/Ticket/Update.html:216] <br>
[/opt/rt3/share/html/autohandler:292]<br>
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) <br>
<br>
Mar 13 13:10:05 helpdesk RT: Scrip Prepare 7 died. - Undefined<br>
subroutine &Scalar::Util::weaken called at<br>
/opt/rt3/lib/RT/Action/Generic.pm line 107. Stack: <br>
[/opt/rt3/lib/RT/Action/Generic.pm:107] <br>
[/opt/rt3/lib/RT/Action/Generic.pm:79] <br>
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:177] <br>
[/opt/rt3/lib/RT/Scrip_Overlay.pm:471] <br>
[/opt/rt3/lib/RT/Scrips_Overlay.pm:237] <br>
[/opt/rt3/lib/RT/Transaction_Overlay.pm:171] <br>
[/opt/rt3/lib/RT/Record.pm:1444] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2441] <br>
[/opt/rt3/lib/RT/Ticket_Overlay.pm:2355] <br>
[/opt/rt3/lib/RT/Interface/Web.pm:570] <br>
[/opt/rt3/share/html/Ticket/Display.html:142] <br>
[/opt/rt3/share/html/Ticket/Update.html:216] <br>
[/opt/rt3/share/html/autohandler:292]<br>
(/opt/rt3/lib/RT/Scrip_Overlay.pm:479) <br>
<br>
Mar 13 13:10:05 helpdesk RT: Use of uninitialized value in pattern match<br>
(m//) at /opt/rt3/lib/RT/Interface/Web.pm line 1390.<br>
(/opt/rt3/lib/RT/Interface/Web.pm:1390) </span></font><o:p></o:p></p>
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<p class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I can go back and view the ticket and the changes are there,
so what do I need to do in order to get the updates emailed? Sendmail itself
is working just fine, just never receives the message from RT.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><st1:place w:st="on"><st1:City
w:st="on"><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Dayton</span></font></st1:City></st1:place><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> Jones</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Senior Network Engineer</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Proofpoint, Inc.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="djones@proofpoint.com">djones@proofpoint.com</a></span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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