<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Greetings,</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN>First off i'm in love with RT. It's stream lined and consolidated my IT staff like crazy. I couldn't think of anything better. </DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN>I do have a question though, is there a way for an email to be sent out when a new ticket is created, updated, and/or put in my queue?</DIV><DIV><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN></DIV><DIV><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN>I looked around the WIKI and to no avail...</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><SPAN class="Apple-tab-span" style="white-space:pre"> </SPAN>Thanks in advance!</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>-J</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV><BR class="khtml-block-placeholder"></DIV><BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><DIV>Best Regards,</DIV><DIV>JJ Asghar</DIV><DIV>Network Administrator</DIV><DIV>Free: (800) 729 3400</DIV><DIV>Direct: (512) 623 5619</DIV><DIV>Fax: (512) 339 9592</DIV><DIV>mailto: <A href="mailto:jj@imagemicro.com">jj@imagemicro.com</A></DIV><BR class="Apple-interchange-newline"></SPAN></SPAN> </DIV><BR></BODY></HTML>