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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m at a loss here. Hopefully someone will have some
insight to this problem.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have an RT3.63 setup with RTFM that has been running fine
for some time. When the DST changes occurred this last Sunday, RT stopped
processing all outgoing email (correspondence, comments, etc). Incoming
tickets are still accepted and created. Any email generated through RT does
not get sent or even show up in the tickets. When creating a reply, the
recipients do not show up in the “This message will be sent to...”
section of the page and of course there are no “RT_System - Outgoing
email recorded” messages showing up in the tickets after the DST change.
<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have verified that outgoing email sent directly through
sendmail is functioning properly.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have verified the correct time and time-zone information.
The OS is RedHat EL4 and has the tzdata patch. I also tried reloading the time-zone
tables into MySQL thinking that might be it. I verified through SQL queries
that it is up to date. I have also updated Perl and the DateTime module.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I turned the RT debug logs on and everything looks ok to me
except this:<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>[Thu Mar 15 18:42:18 2007] [debug]: RT::Date used
date::parse to make 1970-01-01 18000 (/opt/rt3/lib/RT/Date.pm:211)<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Any ideas?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks,<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face="Times New Roman"><span
style='font-size:10.0pt;color:navy'>- Brian <o:p></o:p></span></font></p>
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