<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV><DIV>On Mar 16, 2007, at 10:37 AM, Mark Graham wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"> <DIV class="Section1"><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">Hello there,</SPAN></FONT></P><DIV><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"> </SPAN></FONT><BR class="khtml-block-placeholder"></DIV><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">Earlier this week we migrated to the newest release of RT. We are experiencing a problem, specifically, with password migration from the old database to the new database. It seems that RT used todo something funny with character storage - like a character conversion to the string before storing the md5 hash. The new one no longer does that. I've gone through the FAQ and searched the mailing list archives, but I cannot come up with something that would let me migrate this better. Everything did copy over bit for bit, but the old version uses a slightly different encoding for some characters and the new one is straight md5</SPAN></FONT></P><DIV><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"> </SPAN></FONT><BR class="khtml-block-placeholder"></DIV></DIV></BLOCKQUOTE><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Hm. RT _should_ be transparently using passwords from old RT instances...all the way back to RT 1.0. It might be another issue.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>-jesse</DIV><BR><BLOCKQUOTE type="cite"><DIV class="Section1"><DIV></DIV><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">Any suggestions??</SPAN></FONT></P><DIV><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"> </SPAN></FONT><BR class="khtml-block-placeholder"></DIV><DIV><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"> </SPAN></FONT><BR class="khtml-block-placeholder"></DIV><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">Mark Graham</SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial">Network Administrator</SPAN></FONT></P><P class="MsoNormal"><FONT size="2" face="Arial"><SPAN style="font-size:10.0pt; font-family:Arial"><BR> <BR> </SPAN></FONT></P><DIV><FONT size="3" face="Times New Roman"><SPAN style="font-size: 12.0pt"> </SPAN></FONT><BR class="khtml-block-placeholder"></DIV> </DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <A href="mailto:sales@bestpractical.com">sales@bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<SPAN class="Apple-converted-space"> </SPAN></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A></DIV> </BLOCKQUOTE></DIV><BR></BODY></HTML>