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<TITLE>RT::Extension::BrandedQueues and filter sending address</TITLE>
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<P><FONT SIZE=2 FACE="Arial">I'm trying to use RT::Extension::BrandedQueues as I'm providing helpdesk services for companies comp1 and comp2 in the same building.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I would like to mantain e-mails sent only to one address from both companies and filter based on sender:</FONT>
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<P><FONT SIZE=2 FACE="Arial">If sender is user1@comp1.com open ticket in general - comp1 queue</FONT>
<BR><FONT SIZE=2 FACE="Arial">If sender is user2@comp2.com open ticket in general - comp2 queue</FONT>
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<P><FONT SIZE=2 FACE="Arial">Is the right thing to duplicate all queues such as</FONT>
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<P><FONT SIZE=2 FACE="Arial">- hw - comp1</FONT>
<BR><FONT SIZE=2 FACE="Arial">- hw - comp2</FONT>
<BR><FONT SIZE=2 FACE="Arial">- sw - comp1</FONT>
<BR><FONT SIZE=2 FACE="Arial">- sw - comp2</FONT>
<BR><FONT SIZE=2 FACE="Arial">- phone - comp1</FONT>
<BR><FONT SIZE=2 FACE="Arial">- phone - comp2</FONT>
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<P><FONT SIZE=2 FACE="Arial">Ecc.</FONT>
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<P><FONT SIZE=2 FACE="Arial">Assigning a tag of comp1 or comp2 respectively?</FONT>
<BR><FONT SIZE=2 FACE="Arial">Or am I misunderstanding at all the intended target for this extension?</FONT>
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<P><FONT SIZE=2 FACE="Arial">My main target would be to be able to track / separate / count the tickets and all what associated with what opened by guys in comp1 and in comp2.</FONT></P>
<P><FONT SIZE=2 FACE="Arial">I would like to further generalize splitting the different departments….. Mainly for reports</FONT>
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<P><FONT SIZE=2 FACE="Arial">Thanks to anyone who will have time and patience to send at least some light to me or to suggest other extensions or inside features of rt itself for my targets, if I'm not considering them ;-)</FONT></P>
<P><FONT SIZE=2 FACE="Arial">Gianluca</FONT>
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