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<p>Gene,<br>
Thanks for the suggestion. I'll look through the Contributions for some examples.<br>
<br>
Enrique<br>
<br>
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<img width="16" height="16" src="cid:1__=08BBF826DFDBFA108f9e8a93df938@us.ibm.com" border="0" alt="Inactive hide details for Gene LeDuc <gleduc@mail.sdsu.edu>">Gene LeDuc <gleduc@mail.sdsu.edu><br>
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<ul><b><font size="2">Gene LeDuc <gleduc@mail.sdsu.edu></font></b><font size="2"> </font>
<p><font size="2">04/05/2007 11:10 AM</font></ul>
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<div align="right"><font size="2">To</font></div></td><td width="100%"><img width="1" height="1" src="cid:3__=08BBF826DFDBFA108f9e8a93df938@us.ibm.com" border="0" alt=""><br>
<font size="2">Enrique Gaona/Austin/IBM@IBMUS</font></td></tr>
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<font size="2">RT User List <rt-users@lists.bestpractical.com></font></td></tr>
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<div align="right"><font size="2">Subject</font></div></td><td width="100%"><img width="1" height="1" src="cid:3__=08BBF826DFDBFA108f9e8a93df938@us.ibm.com" border="0" alt=""><br>
<font size="2">Re: [rt-users] Question about autogenerating custom fields</font></td></tr>
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<tt>I don't know if you can auto-generate custom fields, but you can certainly <br>
store multiple values within an already existing custom field. For <br>
instance, set up custom fields for Hardware, OS, Applications, etc, <br>
creating each field as a "multiple values" field. Each field can then hold <br>
as many values as you like. Using a scrip to load values into the fields <br>
is fairly straightforward and there are examples in the Contributions (or <br>
Code Snippets, I can never remember which) area of the wiki.<br>
<br>
Let me know if this doesn't answer your question.<br>
<br>
Regards,<br>
Gene<br>
<br>
At 03:19 PM 4/4/2007, Enrique Gaona wrote:<br>
<br>
>I've been asked by my RT users if there's a way to dynamically render <br>
>custom fields in a given ticket. For instance, in one of our hardware <br>
>request queues, if a user would request 5 different hardwares with 3 <br>
>different OS, middlewares, etc. They want to be able to specify 5 systems <br>
>and it would render 5 different fields. I know out of the box, RT does not <br>
>have this capability, but what I'd like to know, if this is doable and has <br>
>someone done this already and maybe perhaps point me to the right direction.<br>
><br>
>Thanks in advance.<br>
><br>
>Enrique<br>
<br>
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-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University <br>
<br>
</tt><br>
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