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<P><FONT SIZE=2>Hji jeff,<BR>
<BR>
Have you checked inside the db what type the newly created ticket is? It must be of type 'approval'<BR>
<BR>
Then check the rights to your approval queue, has the guy who should approve enought rights there?<BR>
<BR>
Torsten<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: RT User List <rt-users@lists.bestpractical.com><BR>
Sent: Fri Apr 06 18:17:20 2007<BR>
Subject: [rt-users] Manually Creating Approvals<BR>
<BR>
Hi<BR>
<BR>
Our approval process that we need to put in place doesn't work all that<BR>
well with the approval process as documented with templates. Our<BR>
process requires me to copy all the data from the originating ticket<BR>
then have the user populate one additional field in the approval ticket.<BR>
<BR>
I have been able to create the ticket, copy the data, update the<BR>
dependencies for the ticket and display the ticket in the edit form.<BR>
However, even if I assign $ARGS{'Type'} or $ARGS{'type'} to be<BR>
"approval" it does not create the approval...rather that is, the ticket<BR>
shows up in the "Change Management" Queue, but does not appear in the<BR>
Approvals page as is the case when using the templates.<BR>
<BR>
Can someone please point me in the direction of how I would manually<BR>
indicate that a ticket is to be an approval ticket?<BR>
<BR>
Thanks,<BR>
<BR>
<BR>
<BR>
Jeff Stark<BR>
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