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<DIV dir=ltr align=left><SPAN class=736031715-07042007><FONT face=Arial
color=#0000ff size=2>Thanks Torsten,</FONT></SPAN></DIV>
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<DIV dir=ltr align=left><SPAN class=736031715-07042007><FONT face=Arial
color=#0000ff size=2>Not sure what happened, but suddenly it began working...I
must have had a Typo somewhere.</FONT></SPAN></DIV>
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<DIV dir=ltr align=left><SPAN class=736031715-07042007><FONT face=Arial
color=#0000ff size=2>Anyhow, now its working great.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=736031715-07042007><FONT face=Arial
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<DIV dir=ltr align=left><SPAN class=736031715-07042007><FONT face=Arial
color=#0000ff size=2>Thanks,</FONT></SPAN></DIV>
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align=left><FONT size=2><SPAN><STRONG><FONT size=3><FONT size=2>Jeff
Stark</FONT></FONT></STRONG></SPAN></FONT></SPAN></P></DIV>
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<FONT face=Tahoma size=2><B>From:</B> Ham MI-ID, Torsten Brumm
[mailto:torsten.brumm@Kuehne-Nagel.com] <BR><B>Sent:</B> Friday, April 06, 2007
8:14 PM<BR><B>To:</B> Jeff Stark;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> AW: [rt-users] Manually
Creating Approvals<BR></FONT><BR></DIV>
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<P><FONT size=2>Hji jeff,<BR><BR>Have you checked inside the db what type the
newly created ticket is? It must be of type 'approval'<BR><BR>Then check the
rights to your approval queue, has the guy who should approve enought rights
there?<BR><BR>Torsten<BR><BR>-----Original Message-----<BR>From:
rt-users-bounces@lists.bestpractical.com
<rt-users-bounces@lists.bestpractical.com><BR>To: RT User List
<rt-users@lists.bestpractical.com><BR>Sent: Fri Apr 06 18:17:20
2007<BR>Subject: [rt-users] Manually Creating Approvals<BR><BR>Hi<BR><BR>Our
approval process that we need to put in place doesn't work all that<BR>well with
the approval process as documented with templates. Our<BR>process requires
me to copy all the data from the originating ticket<BR>then have the user
populate one additional field in the approval ticket.<BR><BR>I have been able to
create the ticket, copy the data, update the<BR>dependencies for the ticket and
display the ticket in the edit form.<BR>However, even if I assign $ARGS{'Type'}
or $ARGS{'type'} to be<BR>"approval" it does not create the approval...rather
that is, the ticket<BR>shows up in the "Change Management" Queue, but does not
appear in the<BR>Approvals page as is the case when using the
templates.<BR><BR>Can someone please point me in the direction of how I would
manually<BR>indicate that a ticket is to be an approval
ticket?<BR><BR>Thanks,<BR><BR><BR><BR>Jeff
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