<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<HTML>
<HEAD>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=utf-8">
<META NAME="Generator" CONTENT="MS Exchange Server version 6.5.7650.28">
<TITLE>AW: [rt-users] Adding "open" statuses</TITLE>
</HEAD>
<BODY>
<!-- Converted from text/plain format -->
<P><FONT SIZE=2>Hi john,<BR>
Have a look onto the quicksearch under elements tree, inside you will find hardcoded the status informatin. Extend this with yours will help.<BR>
<BR>
T.<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: RT Users <rt-users@lists.bestpractical.com><BR>
Sent: Mon Apr 16 16:34:03 2007<BR>
Subject: [rt-users] Adding "open" statuses<BR>
<BR>
I added two more status entries that are considered to be open in my<BR>
RT_SiteConfig.pm file, and they show up as valid and I can assign<BR>
tickets to them.<BR>
<BR>
When opening a queue, it appears to only show new, open or stalled<BR>
tickets and not the two additional ones I added. I would like to see<BR>
tickets with the two new status entries as well.<BR>
<BR>
Any idea how to make it so?<BR>
_______________________________________________<BR>
<A HREF="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A><BR>
<BR>
Community help: <A HREF="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A><BR>
Commercial support: sales@bestpractical.com<BR>
<BR>
<BR>
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<BR>
Buy a copy at <A HREF="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A><BR>
</FONT>
</P>
</BODY>
</HTML>