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<P><FONT SIZE=2>If you like to do this automatically, use a scip oncreate with option create tickets and a template that create the ticket in a queue you need. Look around at the wiki, there are many hints for approval creation, its the same only different ticket type.<BR>
<BR>
Torsten<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: RT-Users@lists.bestpractical.com <RT-Users@lists.bestpractical.com><BR>
Sent: Thu Apr 19 14:53:27 2007<BR>
Subject: [rt-users] Auto create multiple child tickets from one request<BR>
<BR>
<BR>
<BR>
<BR>
<BR>
Hello,<BR>
I've implemented "spawn child ticket" and that works well, but now I have a<BR>
requirement to automatically create multiple tickets from one request.<BR>
We mainly use RT internally and now we have a requirement for a "New<BR>
Employee" Ticket<BR>
Depending upon a multi-select custom field, child tickets would be created<BR>
so work can be done by various groups/people.<BR>
e.g.<BR>
Install PC,<BR>
Set up Phone,<BR>
Create email account,<BR>
Set up various applications accounts, etc.<BR>
<BR>
Has anyone done anything similar?<BR>
<BR>
Any help would be appreciated.<BR>
<BR>
Thanks,<BR>
<BR>
Steve McStravick<BR>
Business Systems Analyst - MES<BR>
BreconRidge<BR>
www.breconridge.com<BR>
<BR>
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