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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I am just starting to test RT to possibly roll out to our
site and have run across an issue I can not seem to solve.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What I have seen so far is that a user is either privileged,
which means they see the full blown web interface but, I can select what queues
they have access to, or they are unprivileged which means they see what ever
queues are assigned to ‘everyone’ but they get the nice simple self
service screen. The problem is that I essentially want to have groups of unprivileged
users, which is not really an option.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What I need is to have the ability to select which queues
different groups of requestors have access to but, I want them to have the
simple self service interface. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Is this possible? If not I can probably work around
the issue but I wanted to ask before I just gave up.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Thanks for your help;<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>James<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face="Copperplate Gothic Light"><span
style='font-size:10.0pt;font-family:"Copperplate Gothic Light"'>James Alspach</span></font><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'><br>
</span></font><font size=1 face=Arial><span style='font-size:7.5pt;font-family:
Arial'>Systems Applications Technician<o:p></o:p></span></font></p>
<p class=MsoNormal><st1:place w:st="on"><st1:PlaceName w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Shasta</span></font></st1:PlaceName><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <st1:PlaceType
w:st="on">County</st1:PlaceType></span></font></st1:place><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Office of
Education</span></font><o:p></o:p></p>
<p class=MsoNormal><st1:Street w:st="on"><st1:address w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>1644 Magnolia
avenue</span></font></st1:address></st1:Street><o:p></o:p></p>
<p class=MsoNormal><st1:place w:st="on"><st1:City w:st="on"><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'>Redding</span></font></st1:City><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'>, <st1:State
w:st="on">California</st1:State></span></font></st1:place><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>96003<br>
</span></font><font face=Arial><span style='font-family:Arial'><a
href="mailto:jalspach@shastacoe.org" title="mailto:jalspach@shastacoe.org"><font
size=2><span style='font-size:10.0pt'><span
title="mailto:jalspach@shastacoe.org">jalspach@shastacoe.org</span></span></font></a><br>
</span></font><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>(530) 225-0293<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face=Arial><span style='font-size:12.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>IT Hotline: 225-0279</span></font><font face=Arial><span
style='font-family:Arial'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><a href="mailto:hotline@shastacoe.org"
title="mailto:hotline@shastacoe.org"><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'>hotline@shastacoe.org</span></font></a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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