<html><body>Hi<br><br>I'm trying to figure out how to use RT for more detailed time tracking when working on tickets. The reason is that I work for a specific client, which require specific hours and dates - not just "4 hours" - when I send the bill. The bill is monthly, which is why the need for more details.<br><br>I'd really like to end up with something like this (note multiple registrations pr ticket):<br><br><table style="border: 1px solid rgb(0, 0, 0); width: 90%; text-align: left; vertical-align: middle; border-collapse: collapse;" class="DwtHtmlEditor-Table" align="center" cellpadding="3" cellspacing="0"><tbody><tr><td style="border-top: 1px solid rgb(0, 0, 0); border-left: 1px solid rgb(0, 0, 0); width: 33%; font-weight: bold;">Date<br></td><td style="border-top: 1px solid rgb(0, 0, 0); border-left: 1px solid rgb(0, 0, 0); width: 33%; font-weight: bold;">Description<br></td><td style="border-top: 1px solid rgb(0, 0, 0); border-left: 1px solid rgb(0, 0, 0); width: 33%; font-weight: bold;">Hours<br></td></tr><tr><td>01012007<br></td><td>problem with bla bla bla<br></td><td>09:00 - 11:00<br></td></tr><tr><td>02012007<br></td><td>problem with bla bla bla</td><td>14:00 - 15:00<br></td></tr><tr><td>05012007<br></td><td>new problem with bla bla bla<br></td><td>10:00 - 11:00<br></td></tr></tbody></table><br>I'm not an expert on RT, so my knowledge isn't that great. I was thinking something like a CF pr ticket, ie Workhistory, which gets updated automatically when the ticket is updated. But that'll require that the ticket gets updated precisely when the job is done - which is not always the case :)<br><br>So...does anyone have any good ideas?<br><br><p>Hope this makes sense. Thanks in advance!<br></p><br>--<br>Med venlig hilsen / Best regards<br><br>Tommy Abrahamsson<br></body></html>