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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Can anyone help me? I have been trying to create approvals
in secure scout winrt 3.4.5 without success. I have followed the examples
provided at<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a
href="http://wiki.bestpractical.com/index.cgi?ManualApprovals">http://wiki.bestpractical.com/index.cgi?ManualApprovals</a><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I have tried the simple example and even the complex one, no
luck.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>My setup basically has 3 main queues all with 5 approvers<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>General queue<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Database queue<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Web queue<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What I need to do is that for every request to these queues
RT should create 5 approval tickets and notify the approvers, pretty much like
the Wiki example. Unfortunately it does not work for me. When a new ticket
is created the on create scrip does not seem to run. Is there something that
I need to do differently for this version of RT?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p><font size=2 color=navy face="Times New Roman"><span style='font-size:10.0pt;
color:navy'>Regards,<o:p></o:p></span></font></p>
<p><b><font size=3 color=navy face="Times New Roman"><span style='font-size:
12.0pt;color:navy;font-weight:bold'>Kenneth Kamanga<br>
</span></font></b><font size=2 color=navy><span style='font-size:10.0pt;
color:navy'>NOC Analyst<br>
Genesys Conferencing<br>
<br>
</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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