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class=595495313-30042007> I have the same issue in that when
users reply to a "resolved" issue it will add it to the ticket but I also want
it to re-open the ticket. I realize that this is probably not the
usual functionality but we will many times resolve a ticket and the user has
followup questions which we never know about because it has now fallen off our
radar. I also realize that things like "Thank You", etc. will drive us
nuts. But that is ok in our situation.</SPAN></FONT></DIV>
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class=595495313-30042007></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=595495313-30042007>I know it is a Scrip that would do this but I just
don't know enough about RT yet to create it from scratch.</SPAN></FONT></DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=595495313-30042007></SPAN></FONT> </DIV>
<DIV dir=ltr align=left><FONT face=Arial color=#0000ff size=2><SPAN
class=595495313-30042007>
<DIV align=left><FONT face=Arial size=2>Lance Wilson</FONT></DIV>
<DIV align=left><FONT face=Arial
size=2></FONT> </DIV></SPAN></FONT></DIV><BR>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Mustafa
Badawi<BR><B>Sent:</B> Friday, April 27, 2007 3:01 PM<BR><B>To:</B>
rt-users@lists.bestpractical.com<BR><B>Subject:</B> [rt-users] ticket
reopen<BR></FONT><BR></DIV>
<DIV></DIV>I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is resolved. the
ticket is updated with the reply email but the status remains "resolved". where
might the problem be and how can I troubleshoot it?<BR><BR>Thanks <BR>Mustafa
Badawi<BR></BODY></HTML>