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I would love to have the ability to escalate tickets within hours and
not just days.<br>
<br>
Thanks for asking<br>
Luis<br>
<br>
Jesse Vincent wrote:
<blockquote
 cite="mid81C1DD83-001B-4570-820D-C5109B6123CC@bestpractical.com"
 type="cite">If, for the sake of argument, Best Practical were to
rewrite RT, what would you want to see in the new product?
  <br>
  <br>
Think big.
  <br>
  <br>
Jesse
  <br>
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Buy a copy at <a class="moz-txt-link-freetext" href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</a></pre>
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