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<P><FONT SIZE=2>Hi mathew,<BR>
Have on on look into the query that generates the Tickets you own screen, its only searching for new open and stalled, you have to add your new active status there also.<BR>
<BR>
Torsten<BR>
<BR>
-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: RT Users <rt-users@lists.bestpractical.com><BR>
Sent: Sat May 05 05:53:33 2007<BR>
Subject: [rt-users] New status not working properly<BR>
<BR>
In order move closer to ITIL compliance, we need a new status called "Client<BR>
Wait". I've followed the wiki instructions regarding RT_Siteconfig.pm but it<BR>
doesn't, as the wiki says, Just Work. If I add a status to the @Active list,<BR>
setting a ticket to that status causes the ticket to become inactive (at least,<BR>
it doesn't show up in the "10 Tickets I Own" list). How do I ensure it will<BR>
show up and remain active?<BR>
<BR>
Mathew<BR>
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