<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; "><BR><DIV><DIV>On May 4, 2007, at 4:23 AM, Mariusz Stakowski wrote:</DIV><BR class="Apple-interchange-newline"><BLOCKQUOTE type="cite"><BR><FONT size="2" face="sans-serif"> Hello list,</FONT> <BR> <BR><FONT size="2" face="sans-serif"> We have installed RT 3.6.1. It is working. However we would like to localize messages generated in the response of creating/closing a ticket. Our users prefer to receive them in our native language. What is the safest and the simplest way to achieve this on the working RT ?</FONT> <BR> <BR></BLOCKQUOTE><DIV>To localize your templates, you likely need to localize the text from within the UI. RT can't automatically detect what language to send mail to users in.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>Best,</DIV><DIV>Jesse</DIV><BR><BLOCKQUOTE type="cite"><FONT size="2" face="sans-serif">Best regards<BR> <BR> Mariusz Stakowski<BR> <BR> </FONT><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">_______________________________________________</DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; "><A href="http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users">http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Community help: <A href="http://wiki.bestpractical.com">http://wiki.bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Commercial support: <A href="mailto:sales@bestpractical.com">sales@bestpractical.com</A></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; min-height: 14px; "><BR></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Discover RT's hidden secrets with RT Essentials from O'Reilly Media.<SPAN class="Apple-converted-space"> </SPAN></DIV><DIV style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px; ">Buy a copy at <A href="http://rtbook.bestpractical.com">http://rtbook.bestpractical.com</A></DIV> </BLOCKQUOTE></DIV><BR></BODY></HTML>