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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I’m <st1:PersonName w:st="on">tr</st1:PersonName>ying
to setup the color status as described in the wiki (<a
href="http://wiki.bestpractical.com/index.cgi?ShowStatusInColor">http://wiki.bestpractical.com/index.cgi?ShowStatusInColor</a>)
in RT3.6.3 without any luck.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>I create </span></font><RTInstallationDir>/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap
and put the contents from the wiki into ColumnMap. When I load RT,
instead of displaying the status in color, everything looks the same as before
I put the ColumnMap file in place. No errors show in my logs.<o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>What do I need to do in order to get the status color code
to work in this version?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><o:p> </o:p></span></font></p>
<p class=MsoNormal><st1:PersonName w:st="on"><st1:City w:st="on"><st1:place
w:st="on"><font size=2 face=Arial><span style='font-size:10.0pt;font-family:
Arial'>Dayton</span></font></st1:place></st1:City><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial'> Jones</span></font></st1:PersonName><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Senior Network Engineer</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>Proofpoint, Inc.</span></font><o:p></o:p></p>
<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'><a href="djones@proofpoint.com">djones@proofpoint.com</a></span></font><o:p></o:p></p>
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12.0pt'><o:p> </o:p></span></font></p>
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