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<title>AW: [rt-users] ShowStatusInColor in RT3.6.3?</title>
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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Yes, and that didn’t fix it.. I figured it
out though --I had RT_Ticket instead of RT__Ticket works perfectly now.
Thanks.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Ham MI-ID,
Torsten Brumm [mailto:torsten.brumm@Kuehne-Nagel.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, May 10, 2007 1:13
PM<br>
<b><span style='font-weight:bold'>To:</span></b> <st1:PersonName w:st="on">Dayton
Jones</st1:PersonName>; <st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName><br>
<b><span style='font-weight:bold'>Subject:</span></b> AW: [rt-users]
ShowStatusInColor in RT3.6.3?</span></font><o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
<p style='margin-bottom:12.0pt'><font size=2 face="Times New Roman"><span
style='font-size:10.0pt'>I use the same from the wiki and it works perfect.
Have you cleaned the mason cache and restarted apache?<br>
<br>
-----Original Message-----<br>
From: rt-users-bounces@lists.bestpractical.com
<rt-users-bounces@lists.bestpractical.com><br>
To: <st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName>
<<st1:PersonName w:st="on">rt-users@lists.bestpractical.com</st1:PersonName>><br>
Sent: Thu May 10 20:15:35 2007<br>
Subject: [rt-users] ShowStatusInColor in RT3.6.3?<br>
<br>
I’m <st1:PersonName w:st="on">tr</st1:PersonName>ying to setup the color status
as described in the wiki (<a
href="http://wiki.bestpractical.com/index.cgi?ShowStatusInColor">http://wiki.bestpractical.com/index.cgi?ShowStatusInColor</a>)
in RT3.6.3 without any luck.<br>
<br>
<br>
<br>
I create
<RTInstallationDir>/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap
and put the contents from the wiki into ColumnMap. When I load RT,
instead of displaying the status in color, everything looks the same as before
I put the ColumnMap file in place. No errors show in my logs.<br>
<br>
<br>
<br>
What do I need to do in order to get the status color code to work in this
version?<br>
<br>
<br>
<br>
<st1:PersonName w:st="on"><st1:City w:st="on"><st1:place w:st="on">Dayton</st1:place></st1:City>
Jones</st1:PersonName><br>
<br>
Senior Network Engineer<br>
<br>
Proofpoint, Inc.<br>
<br>
djones@proofpoint.com<br>
<br>
<br>
</span></font><o:p></o:p></p>
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