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<TITLE>AW: [rt-users] ShowStatusInColor in RT3.6.3?</TITLE>
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<P><FONT SIZE=2>And i forgot, have you checked the rights from the new directory and file?<BR>
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-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: djones@proofpoint.com <djones@proofpoint.com>; rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Sent: Thu May 10 22:13:29 2007<BR>
Subject: AW: [rt-users] ShowStatusInColor in RT3.6.3?<BR>
<BR>
I use the same from the wiki and it works perfect. Have you cleaned the mason cache and restarted apache?<BR>
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-----Original Message-----<BR>
From: rt-users-bounces@lists.bestpractical.com <rt-users-bounces@lists.bestpractical.com><BR>
To: rt-users@lists.bestpractical.com <rt-users@lists.bestpractical.com><BR>
Sent: Thu May 10 20:15:35 2007<BR>
Subject: [rt-users] ShowStatusInColor in RT3.6.3?<BR>
<BR>
I’m trying to setup the color status as described in the wiki (<A HREF="http://wiki.bestpractical.com/index.cgi?ShowStatusInColor">http://wiki.bestpractical.com/index.cgi?ShowStatusInColor</A>) in RT3.6.3 without any luck.<BR>
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I create <RTInstallationDir>/local/html/Callbacks/MyCallbacks/Elements/RT__Ticket/ColumnMap and put the contents from the wiki into ColumnMap. When I load RT, instead of displaying the status in color, everything looks the same as before I put the ColumnMap file in place. No errors show in my logs.<BR>
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What do I need to do in order to get the status color code to work in this version?<BR>
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Dayton Jones<BR>
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Senior Network Engineer<BR>
<BR>
Proofpoint, Inc.<BR>
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djones@proofpoint.com<BR>
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