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<body>Thanks. I was able to figure it out. I used the following:<BR>
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<BR>if( $content =~ m/^\QRefersTo:\E\s*(\S+)\s*$/m ) {<BR> $self->TicketObj->AddLink(Type=> 'RefersTo', Target=> $1 );<BR>}<BR><BR><BR><BR><BR>
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> Date: Fri, 11 May 2007 15:42:06 -0400<BR>> To: rt-users@lists.bestpractical.com<BR>> From: sturner@MIT.EDU<BR>> Subject: Re: [rt-users] Setting RefersTo links<BR>> <BR>> At Friday 5/11/2007 03:22 PM, Jared Hanks wrote:<BR>> >Hello,<BR>> ><BR>> >I'm trying to set the RefersTo link to another ticket while creating <BR>> >it, but am not having any success.<BR>> ><BR>> >I have the following in Custom action cleanup code:<BR>> ><BR>> >1;<BR>> >my $AttachObj = $self->TransactionObj->Attachments->First;<BR>> ># go out if content is not text!<BR>> >unless( $AttachObj->ContentType =~ /^text/ ) {<BR>> > return 1;<BR>> >}<BR>> >my $content = $AttachObj->Content;<BR>> >if( $content =~ m/^\RefersTo:\E\s*(\S+)\s*$/m ) {<BR>> > $self->TicketObj->RefersTo( $1 );<BR>> >}<BR>> ><BR>> >if( $content =~ m/^\QSet-Status:\E\s*(\S+)\s*$/m ) {<BR>> > $self->TicketObj->SetStatus( $1 );<BR>> >}<BR>> ><BR>> >I'm able to set the status but not the Refers to link. Any help is <BR>> >appreciated.<BR>> ><BR>> >Thanks,<BR>> >Jared<BR>> <BR>> Jared,<BR>> <BR>> $self->TicketObj->RefersTo will return the link information for the <BR>> ticket. To set links, you should use AddLink (see Ticket API).<BR>> <BR>> Steve <BR>> <BR>> _______________________________________________<BR>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users<BR>> <BR>> Community help: http://wiki.bestpractical.com<BR>> Commercial support: sales@bestpractical.com<BR>> <BR>> <BR>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. <BR>> Buy a copy at http://rtbook.bestpractical.com<BR><BR><br /><hr />Now you can see trouble…before he arrives. <a href='http://newlivehotmail.com/?ocid=RMT_TAGWL_migration_HM_viral_protection_0507' target='_new'>Check it out for yourself!</a></body>
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