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<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2>Has anyone else
noticed that you can't roll up the MySupportQueues (the one that displays '<SPAN
class=left><FONT face="Times New Roman" size=3>Queues I'm an AdminCc for<FONT
face=vt100 size=2>') in RT 3.6.3 ?</FONT></FONT></SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN
class=left>When you place that widget on the 'RT At a Glance' page and click the
little 'X' to roll it up - it just makes a clicking sound and stays
open...</SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN class=left>Is
there a quick fix for that?</SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN
class=left></SPAN></FONT></SPAN> </DIV>
<DIV><SPAN class=984010719-12052007><FONT><SPAN class=left><FONT face=vt100
size=2>Also, if anyone has installed the Timeline extension (</FONT><A
href="http://simile.mit.edu/timeline/"><FONT face=vt100><FONT size=2><A
href="http://simile.mit.edu/timeline/">http://simile.mit.edu/timeline</A>/</A>),
i just noticed that the Timeline tab actually replaces the Bulk Update tab. Is
there a way to avoid that and just have both? I've not been able to find the
Tabs file for the Ticket menu...</FONT></FONT></SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN
class=left></SPAN></FONT></SPAN> </DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN
class=left>Yesterday i've installed a second RT instance for DEV, to play around
with and try stuff before i promote it to the stable
instance.</SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN class=left>The
database for this DEV instance went into the same MySQL instance. So i now have
TWO databases running in there: rt3 and rt3_dev.</SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN
class=left>While installing the second RT instance - it was complaining about
the DB being inaccessible (i'm guessing because of the 'root' pasword that was
setup by me last time i installed RT).</SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN class=left>I'm
not entirely sure what i did, but at some point the DB initialize for the second
instance finally went through.</SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN
class=left>When i bounced the apache instance though - i wasn't able to access
the first, good RT instance anymore...</SPAN></FONT></SPAN></DIV>
<DIV><SPAN class=984010719-12052007><FONT face=vt100 size=2><SPAN class=left>I
had to change the RTDBUser and RTDBPassword in the SiteConfig for the first
instance to get it to work
again...weird...</SPAN></FONT></SPAN></DIV></BODY></HTML>