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<DIV dir=ltr align=left><SPAN class=310092323-15052007><FONT face=Arial
color=#0000ff size=2>Reposting...hoping for some feedback as this is impacting
our escalation strategy.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=310092323-15052007><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=310092323-15052007><FONT face=Arial
color=#0000ff size=2>Thanks,</FONT></SPAN></DIV>
<DIV><FONT face=Arial color=#0000ff size=2></FONT> </DIV>
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align=left><FONT size=2><SPAN><STRONG><FONT size=3><FONT size=2><SPAN
class=310092323-15052007>-
</SPAN>Stark</FONT></FONT></STRONG></SPAN></FONT></SPAN></P></DIV>
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<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of </B>Jeff
Stark<BR><B>Sent:</B> Monday, May 14, 2007 11:22 AM<BR><B>To:</B>
rt-users<BR><B>Subject:</B> [rt-users] RT-CRONTool Tasks<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=944451715-14052007>Hello,</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=944451715-14052007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=944451715-14052007>I am new to Perl and
RT...so this may seem like an obvious question. I created a new script,
much like the "EscalatePriority" scrip<FONT color=#0000ff><SPAN
class=310092323-15052007>t </SPAN></FONT> and I put it in the same
directory, but when I try to call it from RT-CronTool I get the following
error:</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=944451715-14052007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=944451715-14052007>Failed to load
module RT::Action::ResolveInReview. () at /opt/rt3/bin/rt-crontool line
206.<BR></SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=944451715-14052007>Can someone provide
a quick list of the steps needed to get a script to work with the rt-crontool, I
looked on the lists and wiki, but wasn't able to find
anything.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=944451715-14052007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=944451715-14052007>Thanks,</DIV></SPAN></FONT>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV align=left>
<DIV align=left><FONT face=Arial size=2></FONT> </DIV><SPAN
style="FONT-SIZE: 9pt; COLOR: #587076; FONT-FAMILY: 'Microsoft Sans Serif'">
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align=left><SPAN><STRONG><FONT size=2>Jeff Stark<SPAN
class=944451715-14052007>
</SPAN></FONT></STRONG></SPAN></SPAN></P></DIV>
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