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<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>Hey guys!</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>A little update:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>i've been looking at the rt-setup-database script trying to
figure out how to get around the issues i'm having.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>So the very first error mentioned this: at
//usr/local/rt3_ora/sbin/rt-setup-database line 103 which is
this</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2><STRONG>$dbh = DBI->connect( get_system_dsn(),
$args{'dba'}, $args{'dba-password'} )</STRONG></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>So i replaced that with: $dbh = DBI->connect(
"DBI:Oracle:", $args{'dba'}, $args{'dba-password'} )</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>That seemed to get me a bit farther as i got this
output:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>Now creating a database for RT.<BR>...skipped as mwpoc is
not mwpoc or we're working with Oracle.<BR>DSN component 'CLORAD1' is not in
'name=value' format at /usr/perl5/site_perl/5.8.4/sun4-solaris-64int/DBI.pm line
627<BR>DBI connect('CLORAD1;port=1521','mwpoc',...) failed: Can't connect using
this syntax without specifying a HOST and one of SID INSTANCE_NAME SERVER
SERVICE_NAME at //usr/local/rt3_ora/sbin/rt-setup-database <STRONG>line
138<BR></STRONG>Can't connect using this syntax without specifying a HOST and
one of SID INSTANCE_NAME SERVER SERVICE_NAME at
//usr/local/rt3_ora/sbin/rt-setup-database line 138, <STDIN> line
1.<BR>make: *** [initialize-database] Error 255</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>So next, naturally, i looked at line 138 and replaced
</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>$dbh = DBI->connect( $Handle->DSN,
${RT::DatabaseUser}, ${RT::DatabasePassword} ) || die
$DBI::errstr;</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>with</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>$dbh = DBI->connect( "DBI:Oracle:CLORAD1",
${RT::DatabaseUser}, ${RT::DatabasePassword} ) || die
$DBI::errstr;</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>That got me a little farther again:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>Now creating a database for RT.<BR>...skipped as mwpoc is
not mwpoc or we're working with Oracle.<BR>Now populating database
schema.<BR>Now inserting database ACLs<BR>Now inserting RT core system
objects<BR>[Thu May 17 23:25:02 2007] [crit]: Connect Failed Can't connect using
this syntax without specifying a HOST and one of SID INSTANCE_NAME SERVER
SERVICE_NAME<BR> at //usr/local/rt3_ora/sbin/rt-setup-database <STRONG>line
390</STRONG> (/usr/local/rt3_ora/lib/RT.pm:346)</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>Stack trace:<BR>
RT::__ANON__() called at
/usr/perl5/5.8.4/lib/Carp.pm:191<BR>
Carp::croak() called at
/usr/perl5/site_perl/5.8.4/DBIx/SearchBuilder/Handle.pm:106<BR>
DBIx::SearchBuilder::Handle::Connect() called at
/usr/perl5/site_perl/5.8.4/DBIx/SearchBuilder/Handle/Oracle.pm:46<BR>
DBIx::SearchBuilder::Handle::Oracle::Connect() called at
/usr/local/rt3_ora/lib/RT/Handle.pm:98<BR>
RT::Handle::Connect() called at
//usr/local/rt3_ora/sbin/rt-setup-database:390<BR>
main::insert_initial_data() called at
//usr/local/rt3_ora/sbin/rt-setup-database:149<BR>Connect Failed Can't connect
using this syntax without specifying a HOST and one of SID INSTANCE_NAME SERVER
SERVICE_NAME<BR> at //usr/local/rt3_ora/sbin/rt-setup-database line
390<BR>make: *** [initialize-database] Error 29</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2>I am stuck again though as line 390 is
this:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=109183423-17052007><FONT face=vt100
color=#0000ff size=2> require
RT::Handle;<BR> $RT::Handle =
RT::Handle->new();<BR>
<STRONG>$RT::Handle->Connect();<BR></STRONG></FONT></SPAN></DIV>
<DIV><SPAN class=109183423-17052007></SPAN><FONT face=vt100><FONT
color=#0000ff><FONT
size=2>Since i no nothing about P<SPAN
class=109183423-17052007>e</SPAN>rl - i have no idea what i have to hardcode here to get past this.</FONT></FONT></FONT></DIV>
<DIV><FONT face=vt100><FONT color=#0000ff><FONT
size=2></FONT></FONT></FONT> </DIV>
<DIV><FONT><FONT><FONT face=vt100><FONT color=#0000ff><FONT size=2>A<SPAN
class=109183423-17052007>ny ideas, anyone? I'm just trying to hack this script
to populate the DB so i can finally move on to trying to configure the web
interface...</SPAN></FONT></FONT></FONT></FONT></FONT></DIV>
<DIV><BR></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of
</B>Baytalskiy, Sal<BR><B>Sent:</B> Thursday, May 17, 2007 5:02
PM<BR><B>To:</B> Vonnahme, Nathan; Justin Brodley;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users] Desperately
ned Oracle help<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>Thanks for your responses !!!</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>Nathan, i ran the script you provided and here's the
output:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>hello<BR>Oracle<BR>DBD::Oracle::db selectrow_array
failed: ORA-00942: table or view does not exist (DBD ERROR: error possibly
near <*> indicator at char 17 in 'select name from <*>v$database')
[for Statement "select name from v$database"] at testOracle.pl line
20.<BR>10.02.0300<BR>name from v$database: </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>It seems to be connecting to the DB just
fine.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>I also went through this post:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2><A
href="http://www.zorranlabs.com/articles/step-by-step-installation-dbd-oracle-1.16-on-solaris-9-and-oracle-9-client.htm">http://www.zorranlabs.com/articles/step-by-step-installation-dbd-oracle-1.16-on-solaris-9-and-oracle-9-client.htm</A></FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>And performed the modifications mentioned there. Rebuilt
the DBD::Oracle using only the 32 bit libraries.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>And ran the test script at the end of that article. It
worked fine. Here's the outpu:</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=671045720-17052007><FONT face=vt100
color=#0000ff size=2>Running testDBDOracle.pl...</FONT></SPAN></DIV>
<DIV><SPAN class=671045720-17052007><FONT face=vt100 color=#0000ff
size=2> (*) Attempting Oracle Login
...<BR> OK</FONT></SPAN></DIV>
<DIV><SPAN class=671045720-17052007><FONT face=vt100 color=#0000ff
size=2> (*) Creating table TEST_DBI
...<BR> OK</FONT></SPAN></DIV>
<DIV><SPAN class=671045720-17052007><FONT face=vt100 color=#0000ff
size=2> (*) Insert into TEST_DBI ...<BR> 1
rows inserted.<BR> 1 rows
inserted.<BR> 1 rows
inserted.<BR> OK</FONT></SPAN></DIV>
<DIV><SPAN class=671045720-17052007><FONT face=vt100 color=#0000ff
size=2> (*) Select from TEST_DBI ...</FONT></SPAN></DIV>
<DIV><SPAN class=671045720-17052007><FONT face=vt100 color=#0000ff
size=2> --> TEST_DBI_INTR_NO
: 1000<BR> -->
TEST_DBI_NAME : Jeff Hunter</FONT></SPAN></DIV>
<DIV><SPAN class=671045720-17052007><FONT face=vt100 color=#0000ff
size=2> --> TEST_DBI_INTR_NO
: 1001<BR> -->
TEST_DBI_NAME : Melody Hunter</DIV>
<DIV> --> TEST_DBI_INTR_NO
: 1002<BR> -->
TEST_DBI_NAME : Alex Hunter</DIV>
<DIV> OK</DIV>
<DIV> (*) Delete from TEST_DBI ...<BR> 3
rows deleted.<BR> OK</DIV>
<DIV> (*) Drop table TEST_DBI ...<BR>
OK</DIV>
<DIV> (*) Select USER and SYSTEM ...</DIV>
<DIV> -->
USER
: MWPOC<BR> -->
SYSDATE :
17-MAY-2007 16:45:59</DIV>
<DIV> OK</DIV>
<DIV> (*) Attempting Oracle Logoff ...<BR>
OK</DIV>
<DIV>Ending testDBDOracle.pl...</FONT></SPAN></DIV>
<DIV> </DIV>
<DIV><FONT face=vt100 color=#0000ff size=2><SPAN
class=671045720-17052007>Judging by that output i think my setup is working
fine. But the problem still persists: i'm still unable to run the 'make
initialize-database' part of the install.</SPAN></FONT></DIV>
<DIV><FONT face=vt100 color=#0000ff size=2><SPAN
class=671045720-17052007></SPAN></FONT> </DIV>
<DIV><FONT face=vt100 color=#0000ff size=2><SPAN
class=671045720-17052007>Still getting the same old error:</SPAN></FONT></DIV>
<DIV><FONT face=vt100 color=#0000ff size=2><SPAN class=671045720-17052007>DSN
component 'CLORAD1' is not in 'name=value' format at
/usr/perl5/site_perl/5.8.4/sun4-solaris-64int/DBI.pm line 627<BR>DBI
connect('CLORAD1;port=1521','mwpoc',...) failed: Can't connect using this
syntax without specifying a HOST and one of SID INSTANCE_NAME SERVER
SERVICE_NAME at //usr/local/rt3_ora/sbin/rt-setup-database line 103<BR>Failed
to connect to dbi:Oracle:CLORAD1;port=1521 as mwpoc: Can't connect using this
syntax without specifying a HOST and one of SID INSTANCE_NAME SERVER
SERVICE_NAME at //usr/local/rt3_ora/sbin/rt-setup-database line 103,
<STDIN> line 1.<BR>make: *** [initialize-database] Error
255</SPAN></FONT></DIV>
<DIV><FONT face=vt100 color=#0000ff size=2><SPAN
class=671045720-17052007></SPAN></FONT> </DIV>
<DIV><FONT face=vt100 color=#0000ff size=2><SPAN
class=671045720-17052007></SPAN></FONT> </DIV>
<DIV><FONT face=vt100 color=#0000ff size=2><SPAN
class=671045720-17052007>Something tells me that it may be an issue with the
'rt-setup-database' script itself? Is that a possibility?</SPAN></FONT></DIV>
<DIV><FONT face=vt100 color=#0000ff size=2></FONT> </DIV>
<DIV><BR></DIV>
<BLOCKQUOTE dir=ltr style="MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Vonnahme, Nathan
[mailto:nathan.vonnahme@bannerhealth.com] <BR><B>Sent:</B> Thursday, May 17,
2007 3:29 PM<BR><B>To:</B> Baytalskiy, Sal; Justin Brodley;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users]
Desperately ned Oracle help<BR></FONT><BR></DIV>
<DIV></DIV><SPAN class=849222219-17052007><FONT face=Arial size=2>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B>
rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] <B>On Behalf Of
</B>Baytalskiy, Sal<BR><B>Sent:</B> Thursday, May 17, 2007 9:47
AM<BR><B>To:</B> Justin Brodley;
rt-users@lists.bestpractical.com<BR><B>Subject:</B> RE: [rt-users]
Desperately ned Oracle help<BR></FONT><BR></DIV>
<DIV></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>The Oracle readme said that the DB needs to be
prepared.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>So i ran the schema.Oracle file via the SQLPlus and it inserted all
the tables and indexes.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>So i now have the database setup, just empty. No
data.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>Then, while running the 'make initialize-database' there's a step
in that script to insert the schema. Since i already did that - i
commented it out, just like the Wiki suggests.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>So that step should be skipped and it should just try to insert the
required data into the DB.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>And that's where i'm stuck at this point.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>After some googling i found that i might have a problem with the
DBD::Oracle. Apparently it tried installing that module as a
64-bit.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=671384117-17052007><FONT face=vt100
size=2>But my Perl is 32-bit. This seems to be a common
occurence.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'vt100','serif'"></SPAN><o:p></o:p> </DIV></BLOCKQUOTE>
<DIV><FONT color=#0000ff></FONT> </DIV>
<DIV><FONT color=#0000ff></FONT> </DIV>
<DIV dir=ltr align=left>It may help to narrow the problem by testing
DBD::Oracle first. Try using the 'dbish' utility installed with DBI,
or with a test script like this (copied and pasted from one I used a while
back-- I had to mess with manually setting $ORACLE_HOME and $LIBPATH in some
cases):</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>#!/usr/local/bin/perl -w</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>print "hello\n";</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>use DBI;<BR>#use DBD::Oracle;</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>#print "ENV:\n", map {" $_: $ENV{$_}\n"} sort keys
%ENV;</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>if ($^O =~ m/aix/i) {<BR>
$ENV{ORACLE_HOME} =
'/usr/local/oracle/instantclient';<BR>
$ENV{LIBPATH} = $ENV{ORACLE_HOME};<BR>}</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>my $dbh = DBI->connect('dbi:Oracle:host=<FONT
face="Times New Roman"><EM>clorad1.aig.com</EM></FONT>;sid=<EM>clorad1</EM>',
<EM>'user'</EM>, <EM>'password'</EM>);</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>print join "\n",
$dbh->get_info(17),<BR>
$dbh->get_info(18);</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Courier
size=2>print "\nname from v\$database: ",
$dbh->selectrow_array("select name from
v\$database");</FONT></SPAN></DIV>
<DIV><FONT face=Courier size=2></FONT> </DIV>
<DIV dir=ltr align=left><SPAN class=849222219-17052007><FONT face=Arial
size=2><FONT face=Courier>print "\n\n";</FONT><BR></FONT></SPAN></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=849222219-17052007>I had trouble in
the past with 64 / 32 bit perl and Oracle client libs, so if you do this and
still think that may be the issue I can send you my notes on that, or you
can probably google them up somewhere.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=849222219-17052007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN
class=849222219-17052007>-n</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><o:p><FONT face=Arial
size=2></FONT></o:p> </DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>