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-------- Original Message --------
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<th align="right" nowrap="nowrap" valign="baseline">Subject: </th>
<td>Re: OT: Open Minds in IT IN CA: was (Re: [rt-users] RT 4)</td>
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<th align="right" nowrap="nowrap" valign="baseline">Date: </th>
<td>Fri, 18 May 2007 21:06:12 -0700</td>
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<th align="right" nowrap="nowrap" valign="baseline">From: </th>
<td>Andrew Redman <a class="moz-txt-link-rfc2396E" href="mailto:aredman@education.ucsb.edu"><aredman@education.ucsb.edu></a></td>
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<th align="right" nowrap="nowrap" valign="baseline">To: </th>
<td>Robert G. Werner <a class="moz-txt-link-rfc2396E" href="mailto:rwerner@usscript.com"><rwerner@usscript.com></a></td>
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<th align="right" nowrap="nowrap" valign="baseline">References: </th>
<td><a class="moz-txt-link-rfc2396E" href="mailto:8B53BA7E90552E45AF25093FD6DFA1DB05CC77A1@xlivmbx34.aig.com"><8B53BA7E90552E45AF25093FD6DFA1DB05CC77A1@xlivmbx34.aig.com></a>
<a class="moz-txt-link-rfc2396E" href="mailto:464E759A.5090808@usscript.com"><464E759A.5090808@usscript.com></a></td>
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<pre>Just as a comment, the Boss loved it when I got RT working, and his Boss
loved it when we started to get stats on performance improvements from
it, so that was all groovy. That said, there is one person in our
department (the oldest and arguably least competent, though there is
quite a lively competition for that title...) has the idea that "If I
pay more for it, it must be better" firmly embedded in his head. We were
looking at 3 backup systems, one cost $5k and did everything we wanted
and more, the other was $30k, and fell short of a few of our
requirements, and he insisted that the $30k one was the way to go. I
suppose if you had a couple people like that in key positions in a
company then OSS could have some difficulty...
Anyway, I'm just glad he's not my boss. Keep up the RT awesomeness. - Andrew
Robert G. Werner wrote:
> Baytalskiy, Sal wrote:
>> I wish you were right...
> [snip]
> It certainly hasn't been my experience. My bosses really like it when
> I make something happen and it doesn't cost them much of anything but
> my time.
>
> Certainly, my bosses aren't open source zealots. We are an Oracle
> shop. But ever place I've worked, when I bring in important
> improvements in network reliability and monitoring or now trouble
> ticket tracking with RT the response has been ecstatic and the fact
> that it doesn't cost anything has been huge.
>
> The added luxury of being able to modify and look at the code has been
> icing on the cake.
>
> My experiences have mostly been in relatively small shops (50 - 300
> people) over the last 10 years in California so take what I say with
> an enormous grain of salt.
>
> But really, to me, it sounds like there are better jobs out there
> for you.
>
</pre>
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