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Within a template, $Ticket->Priority will return the ticket's
priority. Within a scrip use $self->TicketObj->Priority
instead.<br><br>
At 10:33 AM 5/21/2007, Christopher Moughan wrote:<br>
<blockquote type=cite class=cite cite="">Content-class:
urn:content-classes:message<br>
Content-Type: multipart/alternative;<br>
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<font face="arial" size=2>Howdy all,<br>
Is there a way to list the priority of the request in the body of the
email? I have multiple queues that have a different starting priority
based on the issue the user is having. We set up a standard response time
based on priority and would like to be able to pull it into the email so
there isn’t any confusion as to when they can expect a response. I
know how to edit the templates; I just don’t know what code to put in to
pull the priority code in.<br>
<br>
</font><font face="arial">Christopher Moughan<br>
</font><font face="arial" size=2>System Administrator<br>
Brown & Brown Lehigh Valley<br>
268 Brodhead Road<br>
Bethlehem, PA 18017<br>
</font><font face="Times New Roman, Times"> <br>
</font><font face="arial" size=2>Office 610-694-1814<br>
</font><font face="Times New Roman, Times"> <br>
</font><font face="arial" size=2>Fax 610-974-9791<br>
</font><font face="Times New Roman, Times"> <br>
<br>
<br>
<br>
<br>
</font><font size=2> <br>
</font><font face="arial" size=2><b>IMPORTANT: </b>Insurance
coverage can not be bound, amended or changed via voicemail, facsimile or
Email message without confirmation from an authorized Brown & Brown
representative. <br>
</font><br>
<font face="arial" size=2><b><u>NOTICE:</u></b> The information contained
in this electronic message is legally privileged and confidential and is
intended for the use of the individual or entity named above. If the
reader of this message is not the intended recipient, you are hereby
notified that any dissemination, distribution or copy of this message is
strictly prohibited. If you have received this communication in error,
please contact the sender by reply email and destroy all electronic and
printed copies of this message. <br>
</font><font face="Times New Roman, Times"> <br>
<br>
<br>
<br>
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<br>
-- <br>
Gene LeDuc, GSEC<br>
Security Analyst<br>
San Diego State University</body>
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