<br><br>---------- Forwarded message ----------<br><span class="gmail_quote">From: <b class="gmail_sendername">Brandi L</b> <<a href="mailto:maristbrandi@gmail.com">maristbrandi@gmail.com</a>><br>Date: May 21, 2007 11:59 AM
<br>Subject: Re: [rt-users] httpd won't start, any suggestions?<br>To: Gene LeDuc <<a href="mailto:gleduc@mail.sdsu.edu">gleduc@mail.sdsu.edu</a>><br><br></span>
<div>Here's the errors that it gives:</div>
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<div><font size="2">Mon May 21 08:48:56 2007] [error] Couldn't load RT config file %s as user root / group root.<br>The file is owned by user %s and group %s.<br>This usually means that the user/group your webserver is running as cannot read the file.
<br>Be careful not to make the permissions on this file too liberal, because it contains database<br>passwords. You may need to put the webserver user in the appropriate group (%s) or change<br>permissions be able to run succesfully '/etc/rt3/RT_Config.pm'
<br>Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.
<br>BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.<br>Compilation failed in require at (eval 2) line 1.<br>[Mon May 21 08:48:56 2007] [error] Can't load Perl file: /usr/sbin/webmux.pl for server </font>
<a onclick="return top.js.OpenExtLink(window,event,this)" href="http://urhu19986.facstaff.ddns.marist.edu:0/" target="_blank"><font size="2">URHU19986.facstaff.ddns.marist.edu:0</font></a><font size="2">, exiting...<br>[Mon May 21 09:41:15 2007] [error] Couldn't load RT config file %s as user root / group root.
<br>The file is owned by user %s and group %s.\nThis usually means that the user/group your webserver is running as cannot read the file. <br>Be careful not to make the permissions on this file too liberal, because it contains database\npasswords. You may need to put the webserver user in the appropriate group (%s) or change
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<div><font size="2">permissions be able to run succesfully '/etc/rt3/RT_Config.pm' <br>Can't locate /etc/rt3/RT_Config.pm in @INC (@INC contains: /usr/local/lib/rt3/lib /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /usr/lib/perl5/vendor_perl/5.8.8/RT.pm line 151.
<br>BEGIN failed--compilation aborted at /usr/sbin/webmux.pl line 76.<br>Compilation failed in require at (eval 2) line 1.</font></div>
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<div>So I see that it could be a problem with the file's permissions, which is odd because I never changed them and it was working just fine before. </div>
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<div>I just changed the owner of both config files to root (which I'm currently logged in as) and attempted a restart again. I also changed both file permissions to 764. Still no luck. Any more suggestions?</div>
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<div>Thanks!</div><span class="sg">
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<div>-Brandi L</div></span>
<div><span class="e" id="q_112af5d7b7747823_2">
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<div><span class="gmail_quote">On 5/21/07, <b class="gmail_sendername">Gene LeDuc</b> <<a onclick="return top.js.OpenExtLink(window,event,this)" href="mailto:gleduc@mail.sdsu.edu" target="_blank">gleduc@mail.sdsu.edu</a>
> wrote:</span>
<blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">Check your web server error logs. When I did this I found lots of useful<br>error messages in the error log and was able to find and fix my minor
<br>changes and get it working again. Apache loads the RT code when it starts<br>- so if you goon the code it won't start. Scared the heck out of me the<br>first time it happened, thought I'd whacked my apache configs somehow.
<br><br>Regards,<br>Gene<br><br>At 07:28 AM 5/21/2007, Brandi L wrote:<br>>I'm having a bit of a problem. Forgive me for my limited knowledge, I'm an<br>>RT and Linux noob.<br>><br>>I made some changes to the RT code (to the login page, I just added a line
<br>>of text to see if the change would show up) and attempted to restart<br>>httpd. The restart failed and now it won't start at all. I figured it had<br>>something to do with the changes I made and restored the original code but
<br>>I'm still having the same problem. Does anyone have any suggestions on how<br>>I might figure this out?<br><br><br>--<br>Gene LeDuc, GSEC<br>Security Analyst<br>San Diego State University<br><br></blockquote>
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