<HTML><BODY style="word-wrap: break-word; -khtml-nbsp-mode: space; -khtml-line-break: after-white-space; ">Hello all. I am needing assistance with a custom scrip for RT 3.6.3. What I need is a scrip that will run if a requestor replies to a ticket that has been previously resolved.<DIV><BR class="khtml-block-placeholder"></DIV><DIV>The scenario would be that one of my techs changes the status to Resolved, which sends the brief 'resolved' message, but the user replies to the message saying the issue is not fixed. Since we are not currently sending messages or notices to the techs every time a comment is added, if a comment is added via reply after the ticket is resolved, no one knows.</DIV><DIV><BR class="khtml-block-placeholder"></DIV><DIV>I'm not that great at perl, so would appreciate any suggestions from people who have done something like this.<BR><DIV> <SPAN class="Apple-style-span" style="border-collapse: separate; border-spacing: 0px 0px; color: rgb(0, 0, 0); font-family: Verdana; font-size: 13px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; text-align: auto; -khtml-text-decorations-in-effect: none; text-indent: 0px; -apple-text-size-adjust: auto; text-transform: none; orphans: 2; white-space: normal; widows: 2; word-spacing: 0px; "><BR class="Apple-interchange-newline"><DIV style="font-family: Verdana; font-size: 12px; "><BR class="khtml-block-placeholder"></DIV><DIV>Arne Berglund</DIV><DIV>System Administrator, Internet Services</DIV><DIV>Lane Education Service District</DIV><DIV>Eugene, OR</DIV><DIV style="font-family: Verdana; font-size: 12px; "><BR class="khtml-block-placeholder"></DIV><BR class="Apple-interchange-newline"></SPAN> </DIV><BR></DIV></BODY></HTML>